Service Manager Jobs

National Care Group

Location:
United Kingdom, Great Ellingham, Norfolk

Category:
Nursing

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

The Service Manager’s role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them. You will lead by example and demonstrate safe, effective working practices along with taking an active part in mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice.

Job Responsibility:

Devise, implement and review support plans with individuals focusing on safe and achievable outcomes and goals ensuring the service users wishes are reflected in these
Assess and develop outcome focused risk management plans
Perform audits of support plans, health action plans, risk assessments and management plans, financial management systems where a team leader/care manager is responsible for the upkeep of these documents
Effectively manage your own diary in order to give full support to our services
Be a point of contact for all service users, their families and staff within your network
Be involved and contribute to management meetings, daily office functions and represent the company, when needed, in the public/professional domain
Planning and organising meetings and communicating on day-to-day issues with your manager
Ensuring information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998
Support staff to work within boundaries of their role and capabilities
Be involved in fact finding and information gathering where complaints or concerns have been raised
Plan and deliver staff appraisals and supervisions with other HR related tasks and where necessary, be part of the disciplinary process
Carry out relevant risk assessments in regard to health and safety in the work place, specifically lone working practices
Be actively involved in mentoring or training staff either in a structured session or whilst working alongside them
Ensure and monitor that support staff follow policies, procedures and guidance from the Employee handbook
Fully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, Safeguarding Policies and CQC standards
Understand and adhere to the policies as set out in the Mental Health Act 2013

Requirements:

Experience Supporting Adults with Learning disabilities and/or mental health conditions
A minimum of a Level 3 in Health and Social Care with an aim to complete level 5
Experience of managing a team including rotas, appraisals and disciplinaries
Able to motivate and encourage a team successfully

What we offer:

£3,000 Joining Bonus
The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within
You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications
You will work at an organisation that celebrates age, gender and diversity within an inclusive culture
The organisation promotes an environment of wellbeing with support for you to stay healthy and happy
The opportunity to earn rewards through a Refer a Friend scheme
Access to an app called Stream (formerly known as Wagestream) enabling greater control over your finances

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Manager