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M O'Brien Group Logo M O'Brien Group · Construction

Service Manager

United Kingdom, St Albans · Job Posted July 03, 2026
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Job Description

To effectively manage the service department, ensuring all plant and equipment is maintained to the highest standards, maximising uptime, and supporting the operational needs of the depot and wider business. Reporting to the Operations director, you will be responsible for the day-to-day running of the workshop and service team.

Job Responsibility

  • Oversee the inspection and preparation of hire equipment
  • Manage all major and minor repairs, ensuring maximum equipment availability
  • Lead and manage workshop staff, including mobile fitters and support personnel
  • Ensure full compliance with workshop health & safety standards and procedures
  • Maintain compliance across workshop and yard operations
  • Keep all statutory training and certifications up to date
  • Deliver regular toolbox talks and performance updates to staff
  • Monitor and process workshop timesheets
  • Analyse costs and review purchase orders to identify savings and control overspending
  • Support recruitment of workshop and mobile staff where required
  • Drive improvements in productivity, team engagement, and retention
  • Ensure clear and consistent communication with the wider depot and operations teams

Requirements

  • Proven experience in a Service Manager or senior workshop role within plant hire, construction, or related industries
  • NVQ Level 3 in Plant Maintenance (or equivalent)
  • Strong leadership and people management skills
  • Solid understanding of plant maintenance, servicing, and compliance requirements
  • Excellent organisational and problem-solving abilities
  • High attention to detail and ability to meet deadlines
  • Strong Health & Safety mindset
  • Team player with a hands-on approach
  • Driven, organised, and solutions-focused
  • Strong communicator with the ability to motivate teams

What we offer

  • Competitive salary (DOE)
  • Long-term career opportunity within a growing business
  • Supportive and professional working environment
  • Opportunity to make a direct impact on depot performance and fleet availability
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