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Service Manager - Supported Living

United Kingdom, Carlisle Employment contract 40000.00 GBP / Year · Job Posted June 09, 2026
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Job Description

Compassionate Care is a leading provider of diverse services throughout the UK, dedicated to supporting individuals with complex needs and learning disabilities. Our comprehensive offerings encompass supported living, residential emergency accommodation, and specialized step-down services for mental health care. At Compassionate Care, our mission is to instigate profound and enduring transformations in the lives of both adults and children. We empower those under our care to embrace independence and lead fulfilling lives, always upholding principles of dignity, autonomy, and self-worth. Driven by a commitment to excellence, we aspire to emerge as the most trusted and esteemed name in the care sector. We are resolute in our dedication to delivering reliable, compassionate support while setting unparalleled standards of service quality in the UK. Join us at Compassionate Care and be a part of a team that is passionate about making a positive impact on the lives of those we serve.

Job Responsibility

  • Provide leadership, management, and clear direction in delivery of all services within your defined area(s) of responsibility
  • You will work alongside the Heads of departments within the organisation, supporting with the strategic overview and direction of the services
  • You will assist in developing, implementing, and maintaining the organisational overall aims and objectives/targets
  • Evaluate the outcomes of the people supported and make amendments as required, alongside the Area Manager and PBS Lead
  • You will lead, direct and support Team Leaders and Support Workers and other colleagues to provide and maintain the highest quality service
  • You will be accountable for all contractual regulations to ensure that all compliance is fully met, and robust quality assurance measures are monitored across the service
  • This role will require the individual to be based within the services the majority of the week ensuring compliance and oversight is at the forefront
  • Working closely with local authority on referrals and ongoing client engagement

Requirements

  • QCF Level 5 Leadership and Management/Registered Managers Award/NVQ Level 4 Health and Social Care (Preferred) or willing to work towards
  • Prior experience as a manager within health and social care in required
  • Strong staff management skills
  • Excellent knowledge of CQC regulations, health and social care legislation and regulatory requirements
  • Enthusiasm, passion and determination to achieve Outstanding and deliver the highest quality person cantered care

What we offer

  • Career development
  • employee assistance program
  • referral bonus
  • pension scheme
  • social events
  • structured training and development programs
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