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As Service Manager you are responsible for the operational day to day management of the service ensuring that your service is compliant with relevant legislation. It is an expectation that Service Managers are visible and leading from the front and this means being regularly on the floor and not being office based.
Job Responsibility:
To maintain a high-quality service
To ensure the service complies with the requirements of the Health & Social Care Legislation, Precious policies and procedures
To support with the monthly Registered Managers audit to monitor the service performance
Where service improvements are identified in the monthly audit or any other external or internal audits
Ensure the SIP is maintained as a live document and kept updated at least monthly as a minimum
Ensure the online staff rota system is updated with all payroll, month-end and lockdown deadlines met
To always ensure the service delivery is person centred and this is evidenced in the support plans, rotas, staff and service meetings, induction, training and culture of the service
To ensure that all necessary records are complete, accurate and legible, and available to authorised persons when required
Requirements:
NVQ level 3 or above
12 months experience in similar role
Experience managing a service for adults with additional needs