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Service Manager - Solar PV Inverters & BESS

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Mint Selection

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Location:
United Kingdom

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for a Service Manager to lead after-sales service operations across the UK for a global manufacturer of solar inverters and energy solutions. This is a key role within the Service function, responsible for driving service quality, managing technical teams and ensuring high levels of customer satisfaction across residential, C&I and utility-scale PV installations.

Job Responsibility:

  • Lead and manage after-sales service activities for solar inverter systems across the UK
  • Ensure timely troubleshooting, repair, replacement and commissioning support
  • Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance)
  • Lead, coach and support internal engineers and external service partners
  • Coordinate service delivery across multiple stakeholders, ensuring consistent standards
  • Act as escalation point for complex technical issues and customer complaints
  • Provide technical support and guidance to customers, installers and partners
  • Oversee resolution of field issues, ensuring minimal downtime and high service quality
  • Maintain strong relationships with key customers and stakeholders
  • Manage warranty claims, RMA processes and spare parts coordination
  • Ensure compliance with UK regulations and internal service standards
  • Utilise CRM and service management tools to track performance and reporting
  • Feed field issues back to Product Management and R&D teams
  • Support service strategy development and process improvements
  • Drive initiatives to improve product reliability and service efficiency

Requirements:

  • 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables
  • Strong technical knowledge of solar inverter systems and PV plant operations
  • Experience managing engineers or service partners
  • Good understanding of the UK solar market and regulatory environment
  • Strong stakeholder management and customer-facing capability
  • Degree or technical qualification in Electrical Engineering, Renewable Energy or similar
  • Fluent English
  • Italian language skills advantageous
  • Experience with CRM and service management systems
  • Willingness to travel across the UK

Nice to have:

Italian language skills advantageous

Additional Information:

Job Posted:
April 11, 2026

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