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We’re looking for a Service Manager to lead after-sales service operations across the UK for a global manufacturer of solar inverters and energy solutions. This is a key role within the Service function, responsible for driving service quality, managing technical teams and ensuring high levels of customer satisfaction across residential, C&I and utility-scale PV installations.
Job Responsibility:
Lead and manage after-sales service activities for solar inverter systems across the UK
Ensure timely troubleshooting, repair, replacement and commissioning support
Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance)
Lead, coach and support internal engineers and external service partners
Coordinate service delivery across multiple stakeholders, ensuring consistent standards
Act as escalation point for complex technical issues and customer complaints
Provide technical support and guidance to customers, installers and partners
Oversee resolution of field issues, ensuring minimal downtime and high service quality
Maintain strong relationships with key customers and stakeholders
Manage warranty claims, RMA processes and spare parts coordination
Ensure compliance with UK regulations and internal service standards
Utilise CRM and service management tools to track performance and reporting
Feed field issues back to Product Management and R&D teams
Support service strategy development and process improvements
Drive initiatives to improve product reliability and service efficiency
Requirements:
5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables
Strong technical knowledge of solar inverter systems and PV plant operations
Experience managing engineers or service partners
Good understanding of the UK solar market and regulatory environment
Strong stakeholder management and customer-facing capability
Degree or technical qualification in Electrical Engineering, Renewable Energy or similar
Fluent English
Italian language skills advantageous
Experience with CRM and service management systems