Service Manager - Solar PV Inverters & BESS

• Lead and manage after-sales service activities for solar inverter systems across the UK
• Ensure timely troubleshooting, repair, replacement and commissioning support
• Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance)
• Lead, coach and support internal engineers and external service partners
• Coordinate service delivery across multiple stakeholders, ensuring consistent standards
• Act as escalation point for complex technical issues and customer complaints
• Provide technical support and guidance to customers, installers and partners
• Oversee resolution of field issues, ensuring minimal downtime and high service quality
• Maintain strong relationships with key customers and stakeholders
• Manage warranty claims, RMA processes and spare parts coordination
• Ensure compliance with UK regulations and internal service standards
• Utilise CRM and service management tools to track performance and reporting
• Feed field issues back to Product Management and R&D teams
• Support service strategy development and process improvements
• Drive initiatives to improve product reliability and service efficiency

• 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables
• Strong technical knowledge of solar inverter systems and PV plant operations
• Experience managing engineers or service partners
• Good understanding of the UK solar market and regulatory environment
• Strong stakeholder management and customer-facing capability
• Degree or technical qualification in Electrical Engineering, Renewable Energy or similar
• Fluent English
• Italian language skills advantageous
• Experience with CRM and service management systems
• Willingness to travel across the UK

Italian language skills advantageous