CrawlJobs Logo

Service Manager - Software Defined Networking

https://www.soprasteria.com Logo

Sopra Steria

Location Icon

Location:
Luxembourg , Leudelange

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We are seeking an experienced Service Manager for Software Defined Networking (SDN) to oversee the management and operational excellence of SDN services.

Job Responsibility:

  • Oversee the end-to-end management of SDN services, ensuring stability, performance, and security
  • Ensure compliance with contractual SLAs, KPIs, and ITIL best practices
  • Lead incident, problem, and change management processes for SDN services
  • Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement
  • Manage vendor relationships, ensuring service providers adhere to performance commitments
  • Provide clear, data-driven reports on service performance, risks, and improvement plans
  • Identify areas for automation and efficiency in SDN operations
  • Support the adoption of emerging SDN technologies to improve agility, security, and scalability
  • Ensure effective knowledge management and documentation within the service team

Requirements:

  • Proven experience (5+ years) in IT Service Management, with a focus on networking and/or SDN technologies
  • Strong understanding of ITIL best practices, service operations, and IT governance frameworks
  • Experience managing large-scale enterprise network infrastructures in complex environments
  • Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies
  • Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage
  • Ability to translate technical concepts into business-oriented discussions
  • Fluency in English (written and spoken) is required
  • proficiency in any other European language is a plus
  • EU citizenship

Nice to have:

Proficiency in any other European language

What we offer:
  • Access to our Sopra Steria training and personal development academy
  • A company car lease or mobility budget
  • A company laptop and new iPhone
  • Private health insurance coverage
  • Meal vouchers
  • Social security and pension plan
  • A competitive salary
  • 26 holiday days

Additional Information:

Job Posted:
March 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Manager - Software Defined Networking

Senior Product Manager – Network as a Service

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...
Location
Location
United States , Bellevue
Salary
Salary:
121600.00 - 219400.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep technical expertise in network services and API product management
  • Strong business acumen to align product vision with market and enterprise needs
  • An analytical mindset to measure impact, optimize performance, and prioritize the roadmap
  • Exceptional communication skills to engage executive leadership and partners
  • Bachelor's Degree in Engineering, Business, or related field
  • 7+ years of relevant Product Management experience, ideally in network services, APIs, or enterprise SaaS
  • Proven track record in owning and launching enterprise software products, preferably API-based products
  • Strong knowledge of Agile methodologies, backlog management, and release planning
  • Strong ability to influence cross-functional teams and senior leadership
  • Excellent writing and documentation skills especially about complex products and technical solutions
Job Responsibility
Job Responsibility
  • Own and manage network service API products from concept to launch to continuous improvement
  • Define product vision, roadmap, and KPIs, ensuring alignment with business strategy and market needs
  • Conduct competitive analysis and leverage industry trends to drive innovation
  • Partner with engineering and architecture teams to ensure technical feasibility and scalability
  • Secure funding for product initiatives by building strong business cases and conducting ROI analysis
  • Drive end-to-end execution, including defining release scope, collaborating with engineering, and managing the go-to-market strategy
  • Own and prioritize the product backlog, ensuring alignment with business and technology goals
  • Partner with cross-functional teams (business development, marketing, sales, engineering) to define and execute launch plans
  • Ensure compliance with security, data privacy, and regulatory requirements in API and network services
  • Establish a robust Voice of Customer (VoC) feedback loop to inform product decisions
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Information systems manager

Electronic data processing functional area. Operates as the company contact for ...
Location
Location
Salary
Salary:
Not provided
polifarma.com Logo
Polifarma SpA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Operates as the company contact for the computer industry
  • Manages the network infrastructure
  • Has a thorough knowledge of the operating environment of the information system installations
  • Configures and optimises the service of software products
  • Creates and maintains the documentation associated with the generation and operational management of software projects
  • Defines the standards to be used during the installation of software products and their operational management
  • Supervises the installation of new versions of software products
  • Provides complete technical support on all issues relevant to the products in the technological area of their competence
  • Plans their activity and that of the other members of the various teams maintaining accurate and updated reports
  • Coordinates the training of other people in the group
Job Responsibility
Job Responsibility
  • Definition of the architecture of the information system
  • Ensuring connectivity, identifying and offering a package of hardware/software solutions to business users
  • Providing a correct infra-company communication system
  • Ensuring efficiency of communication networks
  • Possibly evaluating and proposing external operators to which to outsource portions of information systems
Read More
Arrow Right

Staff Software Developer, Cloud Networking

Join us in building the future of finance. Our mission is to democratize finance...
Location
Location
Canada , Toronto
Salary
Salary:
179000.00 - 210000.00 CAD / Year
robinhood.com Logo
Robinhood
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with AWS network communication fundamentals (VPCs, subnets, routing, security groups, NLB/ALB, PrivateLink, NAT, DNS)
  • Strong understanding of Kubernetes (K8s) and AWS EKS operations at scale (cluster lifecycle, node pools, autoscaling, admission control, CRDs)
  • Strong understanding of HTTP/REST and gRPC protocol fundamentals, including performance, reliability, and backward compatibility
  • Strong understanding of Istio service mesh
  • Exceptional traffic communication troubleshooting skills across L3–L7, including packet capture/analysis, Envoy/Istio telemetry, and debugging DNS/TLS/MTLS and routing policies
  • Strong scripting/programming skills in Python and Golang
  • Experience with Terraform and Infrastructure as Code (IaC) best practices
  • Strong leadership skills to lead projects end-to-end: planning, execution, stakeholder alignment, and presentation/communication
Job Responsibility
Job Responsibility
  • Lead technical strategy and execution for platform networking, traffic management, and service-to-service communication across multi-tenant/multi-cluster EKS environments
  • Design and operate resilient service mesh topologies with Istio, including mTLS, traffic policies, ingress/egress, rate limiting, and observability, with Envoy-based extensions where appropriate
  • Define and implement platform standards for HTTP/REST and gRPC APIs, including versioning, contract governance, and performance/SLO baselines
  • Build automation, tooling, and paved roads in Python and Go (Golang) to improve developer productivity, operational safety, and release velocity
  • Create and maintain Terraform-based Infrastructure as Code (IaC) modules, pipelines, and guardrails for secure, auditable, and scalable infrastructure changes
  • Partner with security, networking, and application teams to drive end-to-end solutions for identity, encryption, zero-downtime migrations, and incident readiness
  • Provide technical leadership: drive roadmaps, set success metrics, de-risk complex projects, communicate tradeoffs, and mentor senior engineers
What we offer
What we offer
  • bonus opportunities
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right
New

Infrastructure Engineer - Network Security

The Network Security team ensures that Campbell’s business operations including ...
Location
Location
United States , Camden
Salary
Salary:
131400.00 - 188900.00 USD / Year
campbells.com Logo
THE VAIL CORPORATION
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum education required, with specialization as appropriate: Bachelors Degree or equivalent work experience in Information Technology or Information Security
  • 6+ of experience in IT or Information Security
  • 3+ Years of IT Systems Management (Plan/Build/Run)
  • 3+ years of Firewall policy management (Deployment/Operations) for one or more of the leading NGFW companies (Palo Alto, Fortinet, Checkpoint)
  • Previous experience working in outsourced IT environments
  • Ability to translate business needs into implementation plans and can articulate cost implications of options
  • Extensive knowledge & understanding of NGFWs, SSL VPN, NAC & RBAC, Privileged access (PAM) & SASE solutions
  • Vendor knowledge and past implementation of Cisco, Aruba & Fortinet
  • Extensive experience with Firewall & SSL VPN based policy management
  • both with direct implementation and guiding principles with ‘zero-trust’ approach
Job Responsibility
Job Responsibility
  • Develop, document, communicate, and enforce a network technology standards policy which is delivers value, is manageable and scalable
  • Conduct analysis of security requirements and controls to identify gaps and provides recommendations of industry best practices, trends, and technology products
  • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and digital development efforts
  • Lead efforts on Network infrastructure transition following ‘DevSecOps’ principles & framework in alignment with business application and related Enterprise Architectural standards
  • Help build strategic plans by leveraging leading-edge scientific and technological knowledge to drive business strategies as well as enhance the value proposition of IT solutions across cost, stability and security frameworks
  • Participating and enabling successful Business projects that have network security dependencies
  • Executing and ensure the successful delivery of IT Network and Network security tech
  • Assist with the design and implementation of short- and long-term strategic plans to ensure network services meet existing and future business requirements
  • Works closely with other groups, including System Administrators, AppOps, Infosec, Incident response & Vulnerability management teams, to ensure corporate compliance & improvements across network infrastructure
  • Provide support for Infosec related project initiatives and CSIRT event responses
What we offer
What we offer
  • Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners)
  • Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting
  • Campbell’s offers unlimited sick time along with paid time off and holiday pay
  • If in WHQ – free access to the fitness center
  • Access to on-site day care (operated by Bright Horizons) and company store
  • Giving back to the communities where our employees work and live is very important to Campbell’s
  • Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually
  • Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees
  • competitive health, dental, 401k and wellness benefits beginning on the first day of employment
  • Fulltime
Read More
Arrow Right

Federal Cloud Services Engineer

Works with a team to solve technical issues across a broad range of technologies...
Location
Location
United States , Multiple Locations
Salary
Salary:
105500.00 - 243000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • US Citizen
  • Secret Clearance Required
  • Security Plus or higher Security Certification (CISSP, CASP, etc)
  • 6-8 years of hands-on experience in IT systems, cloud services, and technical troubleshooting
  • Expertise in at least two of: Backup and Recovery Solutions (Cohesity, Zerto, VMware DRS), Operating Systems (Linux and Windows), Containerization and Orchestration (OpenShift, Kubernetes, Docker), Automation and Configuration Management (Ansible, Chef, Puppet), Virtualization Technologies (VMware vSAN, vSphere, ESXi, KVM), Cloud Management and Orchestration (Morpheus), IT Service Management (ServiceNow), Networking and Software-Defined Networking (Aruba NSX, Juniper QFX10k)
  • Bachelor's degree preferred or Associate degree holder with 6-8 years experience
Job Responsibility
Job Responsibility
  • Solve technical issues across technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions
  • Apply advanced troubleshooting techniques and solution-oriented approaches
  • Take end-to-end ownership and communication of solutions
  • Monitor, manage and administer health, capacity & performance of Cloud Services
  • Architect and develop tailored solutions
  • Incident & problem resolution
  • Change, performance & capacity management
  • Customer Support and Troubleshooting
  • Technical Guidance
  • Case Management
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Flexible work arrangements
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Network Technical Architect

The Senior Network Technical Architect will serve as a key leader within the Glo...
Location
Location
United States , Tallahassee
Salary
Salary:
104558.00 - 242031.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of five (5) years’ experience leading an engineering team responsible for services similar in size and scope to this contract's services
  • A Master’s degree or higher in an engineering discipline (or seven (7) years’ relevant work experience as a substitute)
  • Ten (10) years or more of engineering work experience
  • 8+ years of experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management, or corporate leadership
  • In-depth experience creating and managing infrastructure outsourcing solutions and cost models
  • Extensive knowledge of network management, monitoring, and design solutions
  • Experience performing complex technical analysis of software, hardware, and network systems
  • Experience with managed network services and various network tools and hardware vendor products
Job Responsibility
Job Responsibility
  • Serve as the single point of contact for all engineering and design issues
  • Direct all aspects of engineering and design concerns for the service
  • Manage and oversee restoration of services and respond to State requests 24/7
  • Participate in various contract workgroups
  • Support business development by contributing to new opportunities and solutioning efforts
  • Act as a subject matter expert in Managed Network Services
  • Research and stay current on emerging technologies and products
  • Architect workplace services solutions to meet client RFP/RFI requirements
  • Ensure client solutions are designed to achieve expected functionality and quality
  • Promote capabilities and offerings to internal groups, partners, and clients
What we offer
What we offer
  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

IT Manager, Minecraft

Join Mojang Studios as an IT Manager to lead, evolve and drive Global Studio IT ...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience
  • 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience
  • 3+ years technical experience working with large-scale cloud or distributed systems
  • 3+ years people management experience
Job Responsibility
Job Responsibility
  • Lead & evolve a globally distributed IT operations function that underpins the studio’s ability to deliver world-class games
  • Team Leadership: Build and empower a small, nimble, globally distributed team (FTE + vendor mix) responsible for IT service and support—desktop support, asset management, software administration, and process automation—with clear goals, health metrics, and career growth
  • Vendor & Partner Management: Oversee globally distributed vendors and managed service partners, ensuring SLAs, quality, scalability and budget while driving project delivery across multiple locations
  • IT roadmap: Define and execute plans to modernize software and services in partnership with studio leadership
  • Security & compliance: Operationalize information security practices – covering access governance, audits, incident response – in collaboration with Microsoft, Gaming, and Mojang Security teams
  • Operational excellence: Streamline onboarding/offboarding, asset tracking, and software license hygiene. Drive automation, regular audits and process documentation
  • Global collaboration: Coordinate consistent standards and follow-the-sun coverage across our Redmond and Stockholm locations, full-time staff and vendor / managed service teams. Partner cross-functionally with IT teams across Xbox Game Studios and Microsoft to deliver best -in-class service
  • Fulltime
Read More
Arrow Right
New

Service Delivery Customer Success Manager

As a Service Delivery/Customer Success Manager you will be the single point of c...
Location
Location
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering, Computer Science or equivalent
  • 5 - 7 years of relevant work experience in Service Delivery / Services Management / Services Account management / Service Assurance
  • Service mindset and proactive attitude
  • Ideally leading large technical account activity for a Service Provider or large Enterprise customer
  • Has proven background in managing complex customers and a clear ability to understand how to prioritize, while considering both customer and the company business requirements
  • Experience in a service delivery and business model with active partner participation in the end-to-end chain
  • Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise
  • Demonstrated ownership and management of service and support escalations and remediation planning
  • Proven communication skills (written and oral) and capable to communicate with multiple levels within customer environment
  • Excellent customer management and relationship capabilities
Job Responsibility
Job Responsibility
  • Customer onboarding
  • Manage the customer experience with recurring meetings to supervise related activities and outcomes
  • Engages and manages the post-sales relationship with the customers
  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
  • Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
  • Incident and escalation management, provides remote operational support and remediation
  • Responsible for incident ownership, managing all high and critical incidents
  • Logistics support on RMAs
  • Installed base management and entitlement, escalation/remediation
  • E2E coordination with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Read More
Arrow Right