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Service Manager - Property Repairs

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Office Angels

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Location:
United Kingdom , Tonbridge, Kent

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Category:

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Contract Type:
Not provided

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Salary:

50000.00 - 57000.00 GBP / Year

Job Description:

Experienced leader to deliver exceptional customer service and drive operational excellence within a service role. Lead a team of Planners and Trade Supervisors, ensuring repairs and maintenance services run smoothly and efficiently. Driving force behind meeting KPIs, reducing travel time, improving first-time fixes, and delivering outstanding customer experiences for residents and stakeholders.

Job Responsibility:

  • Manage and motivate a high-performing team, embedding company values and culture
  • Oversee planning, scheduling, and resource optimisation for operatives and subcontractors
  • Be the 'face of repairs' in your area, building strong relationships with residents and tenant bodies
  • Drive service delivery to meet or exceed KPIs and contractual obligations
  • Ensure compliance with health & safety, budget control, and operational standards
  • Lead cultural change from technical compliance to resident satisfaction

Requirements:

  • Strong leadership and team management experience
  • Excellent communication and influencing skills
  • Knowledge of social housing building maintenance
  • Experience with workforce scheduling systems and data analysis
  • Positive, proactive attitude and problem-solving mindset
  • Full UK driving licence
What we offer:
  • 25 days holiday + bank holidays
  • free parking
  • training and career development
  • contributory pension scheme
  • life insurance
  • wellbeing support
  • 24/7 GP access
  • pay review every year
  • up to £3,000 colleague referral fee
  • 24/7 Digital GP service and counselling helpline
  • free eye test voucher annually and contribution towards glasses
  • free annual flu jab
  • two volunteer days per year
  • extensive annual staff wellbeing programme of events
  • flexible annual benefits
  • annual flu vaccinations
  • access to corporate discounts on shopping travel & days out
  • social events
  • travel loan
  • long service awards

Additional Information:

Job Posted:
November 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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