CrawlJobs Logo

Service Manager - Pool and spa services

11recruitment.com.au Logo

11 Recruitment

Location Icon

Location:
Australia , Stratton ▼

Category Icon
Category:
-

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This is a central operations role responsible for owning the daily service schedule and keeping work moving across technicians, clients, stock, quoting, service reporting, and invoicing. It suits someone who can stay across detail, make sound decisions, and keep multiple priorities moving without losing sight of service quality or commercial outcomes.

Job Responsibility:

  • Drive team budget achievement through scheduling, quote follow-up, and service-based opportunities
  • Improve technician utilisation by aligning jobs to location, urgency, and capability
  • Maintain client and quoting turnaround across bookings, follow-ups, and unresolved issues
  • Support service quality through report reviews, invoicing accuracy, and operational control
  • Contribute to business performance through KPI monitoring, risk identification, and team support
  • Coordinate daily, weekly, and monthly service activity, allocate jobs, support technicians with stock and technical matters, and help maintain alignment between field operations and internal teams

Requirements:

  • Experience in service coordination, service management, scheduling, operations, or field support
  • Able to manage daily schedules across technician availability, travel, urgency, and revenue priorities
  • Coordinating field teams and maintaining workflow across multiple service routes
  • Experience with bookings, confirmations, follow-ups, cancellations, complaints, and quoting support
  • Proficiency with invoicing, CRM, service report review, return visit follow-up, and administration control
  • KPI management experience across utilisation, turnaround times, revenue, or operational performance
  • Sound computer literacy across Word and Excel
  • Strong organisation, communication, and independent problem-solving skills
What we offer:
  • On-the-job training
  • Scope for performance bonuses

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
11 Recruitment - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Manager - Pool and spa services

Director of Wellness

Responsible for managing and supervising all areas of the spa, pool and beach ar...
Location
Location
Malaysia , Langkawi
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Recreation/Health Club operations, Hotel and Restaurant Management, or related major
  • 4 years' experience in spa, guest services, front desk, sales and marketing, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 3 years' experience in spa, recreation/health club, guest services, front desk, sales and marketing
  • Knowledge of spa and salon services and equipment
  • Sales orientation and techniques
  • Basic computer skills
  • Mathematical reasoning
  • Oral and reading comprehension
  • Writing skills
Job Responsibility
Job Responsibility
  • Manage spa and recreation operations and budgets
  • Manage spa and recreation sales and marketing strategy
  • Manage spa and recreation revenue management strategy
  • Ensure and deliver exceptional customer service
  • Conduct human resources activities
  • Manage pool and beach areas including maintenance and cleanliness
  • Coordinate delivery of spa services
  • Oversee retail product research and purchasing
  • Monitor spa and recreation sales to meet revenue goals
  • Develop and manage children's program
What we offer
What we offer
  • Opportunity to work with global luxury brand
  • Career development plans
  • Employee recognition programs
  • Collaborative work environment
  • Equal opportunity employer
  • Fulltime
Read More
Arrow Right

Spa Attendant

This role plays a pivotal role in maintaining the cleanliness and efficiency of ...
Location
Location
United Kingdom , Maidenhead
Salary
Salary:
Not provided
clivedenhouse.co.uk Logo
Cliveden House
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Take pride in checking changing room areas and swimming pool for cleanliness every 30 minutes
  • Take pride in assisting the Fitness Instructor in maintaining the cleanliness of all fitness equipment when requested, understanding teamwork and flexibility
  • Report any maintenance faults to the Spa Housekeeper or other Manager if unavailable
  • Respectfully assist guests and members with any queries where ever possible and referring to a Senior Manager if required
  • Ensure a continual supply of clean towels and robes is available to members and guests
  • Ensure shower gel, shampoo and water is always in plentiful supply for the Club guests
  • Open or close the out door pool
  • Clear dirty plates and glasses from pool area
What we offer
What we offer
  • £2500 estimated annual Tronc (non-contractual)
  • 29 days of annual leave, including bank holidays
  • Regular team gatherings and appreciation events
  • Complimentary team meals
  • Uniform provided
  • Staff accommodation available if required
  • Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
  • Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
  • Discounts on spa treatments and products
  • Special gifts based on length of service
  • Fulltime
Read More
Arrow Right

Spa Receptionist

Responsible for greeting guests, communicating spa and salon treatments and serv...
Location
Location
United States , Albuquerque
Salary
Salary:
14.62 USD / Hour
casinocareers.com Logo
Casino Careersv
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be 18 years or older
  • High School Diploma or General Education Degree (GED) equivalent, preferred
  • Six (6) months cash handling experience, required
  • Six (6) months general spa/salon experience, Preferred
  • Must be able to acquire and maintain Gaming License issued through POIGRA
  • Must be able to successfully pass a pre-employment drug test and background investigation
  • Must be flexible with work schedule
  • Must maintain all Isleta Resort and Casino-wide educational and certification requirements
  • Must possess and maintain an American Red Cross CPR Certification and Health Card, required
  • Must possess/obtain and maintain a New Mexico Alcohol Servers License, required
Job Responsibility
Job Responsibility
  • Responsible for greeting guests, communicating spa and salon treatments and services, scheduling appointments, maintaining a safe and inviting spa environment while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests
  • Responds to all guest needs and requests in an informative, professional manner while using appropriate customer service etiquette
  • Schedules guests for services while implementing proper procedures
  • Informs guests of salon and spa services
  • Closes sales and encourages guests to pre-book services
  • Offers cross-service recommendations
  • Executes standard telephone procedures using appropriate customer service etiquette
  • Confirms scheduled appointments with reminder phone calls to guests
  • Informs service professionals of arrived guests
  • Resolves guest challenges utilizing support from Salon Manager/Supervisor
What we offer
What we offer
  • Comprehensive Benefits package
  • matching 401K program
  • Career Development & Advancement
  • Generous PTO
  • Recognition & Incentives
  • Team Member Dining
  • opportunities for Community Engagement
  • Fulltime
Read More
Arrow Right

Pool and Spa Service and Repair Technician

Apply now to be a Poolwerx Pool Service and Repair Technician! Monday through Fr...
Location
Location
United States , Arvada
Salary
Salary:
50000.00 - 60000.00 USD / Year ▼
poolwerx.com Logo
Poolwerx
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A valid driver's license
  • Be 21 or older for motor vehicle insurance purposes
  • Ability to lift or carry up to 50lbs
  • Certified Pool Operator (CPO) preferred
  • A minimum of two years experience in a similar position
  • Excellent interpersonal and customer service skills
  • Sales and marketing awareness and skills
  • Basic level calculation skills
  • Ability to work independently and as part of a team
  • Ability to self review work to ensure proper completion and how to improve future similar jobs
Job Responsibility
Job Responsibility
  • Provide a reliable, efficient, and professional service to clients
  • Troubleshoot and repair pool and spa equipment such as pumps, heaters, sanitizers, filters, and other standard pool and spa equipment
  • Perform all needed repairs and/or installations professionally and safely, in line with manufacturer recommendations and all applicable codes
  • Confirm work done on site solves the problem and diagnose any new issues discovered or problems with work done to limit callbacks
  • Load vehicle with standard and out of ordinary stock
  • Ensure all stock removed from the applicable storage is accurately recorded
  • Maintain stock counts on your vehicle and ensure required tools to perform services are stocked and in good condition
  • Record all materials and products used on site through our CRM system, currently Skimmer, for invoicing purposes
  • Identify poolside opportunities for upselling/sales opportunities
  • Maintain accurate and current technical information and skills
What we offer
What we offer
  • Competitive salary
  • Opportunity for advancement
  • Training & development
  • Paid training on the Latest Technology and Products
  • Company-issued vehicle and tools provided
  • Paid Holidays
  • Year-round work
  • PTO
  • Medical
  • Flexible Hours
  • Fulltime
Read More
Arrow Right

Vice President, Wellness, Global

As Vice President of Wellness, you will play a pivotal role in shaping and eleva...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
rosewoodhotels.com Logo
Rosewood Hotel Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 10 years of luxury spa or wellness experience, with at least 5 years in a senior leadership role
  • Strategic mindset with strong business acumen and the ability to drive profitability and brand positioning through wellness
  • Exceptional interpersonal and leadership skills, with the ability to coach, mentor, and collaborate across all levels of the organization
  • Bachelor’s degree in Hotel Management or equivalent preferred
  • deep understanding of hotel operations and their interface with wellness
Job Responsibility
Job Responsibility
  • Lead initiatives to position RWHG as a global leader in wellness and lifestyle, driving brand differentiation and preference
  • Oversee the design and development of wellness facilities including gyms, spas, pools, resort recreation, and children’s areas
  • Guide service and performance standards across wellness areas, supporting properties in maximizing revenue and guest satisfaction
  • Collaborate with cross-functional teams and property leadership to ensure cohesive execution of wellness strategies and pre-opening support
  • Recommends and assists in ROI projections for wellness renovations, working with the operator and design & project services teams
  • Identifies and develops wellness talent, both through internal and external resources
  • Assists with on-site co-ordination pre-opening, and guides the wellness team through the pre-opening phase
  • Gives input and direction to training needs across wellness areas, ensuring they are comprehensive and leading market trends
  • Is a mentor to wellness team members and ensures that key personnel are actively integrated with the senior on property management team
  • Assesses and reviews revenue streams across the properties wellness areas, providing support to ensure these are being maximised
  • Fulltime
Read More
Arrow Right
New

Pool Monitor

Associa is currently looking for awesome Pool Monitors to join our team in Spark...
Location
Location
United States , Sparks
Salary
Salary:
19.60 USD / Hour
associaonline.com Logo
Associa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Interpretation and completion of verbal and/or written instructions at a proficient level
  • Self-motivated, proactive, detail-oriented, and a team player
  • Time management and time-critical prioritization skills
  • Ability to work varied shifts during weekdays, weekends, and holidays
Job Responsibility
Job Responsibility
  • Observes and patrols the pool and enforces safety regulations
  • Provide excellent service consistent with the HOA's standards, operating procedures, and brand attributes
  • Greet all guests upon arrival, distribute towels, offer assistance with seating, deliver consistent guest service, exceeding guest expectations, and provide all other supporting services
  • Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to complete a mile in meters and feet, etc
  • Willing to take ownership of all resident requests and complaints and communicate complaints/issues to the Community Manager
  • Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment, or processes that negatively affect the operations
  • Ensure swimming pools and the complete health club area are clean at all times and report any maintenance issues to the Community Manager
  • Ensure the pool deck is swept and watered down, and that all furniture is in the correct place, when setting up in the morning
  • Responsible for maintaining the cleanliness of the pool deck and facilities, including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, and replacing flags, and cleaning signs
Read More
Arrow Right
New

Pool and Spa Retail Associate and Admin

Dive into a career with Poolwerx! Apply now to be a Poolwerx Pool and Spa Retai...
Location
Location
United States , Arvada
Salary
Salary:
18.00 - 22.00 USD / Hour
poolwerx.com Logo
Poolwerx
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work various hours, including weekends and some holidays
  • Previous retail experience is preferred
  • Excellent verbal and written communication skills
  • Excellent active listening skills
  • Facebook and social media experience
  • Ability to lift or carry up to 50lbs
  • Understanding of pool and spa chemistry is required, but can be trained
Job Responsibility
Job Responsibility
  • Provide a reliable, exceptional, and professional customer experience and follow up with every customer every time
  • Conduct water tests and offer appropriate pool solutions
  • Ensure the store is organized and well-stocked
  • Communicate effectively with customers to address concerns or offer repair recommendations
  • Adhere to the directives provided by the Store Manager and implement current campaigns within the store
  • Ability to answer phone calls promptly, and follow up on voicemails and emails in a timely manner
  • Handle common requests from potential or active clients, such as setting up recurring service, following up on jobs, scheduling service, and directing people to the appropriate help if it's beyond your skills
  • Minor accounting may be needed, such as inputting invoices and receipts in our accounting software
  • Marketing skills helpful to bolster our social media presence
  • Understanding of pool and spa chemistry is required, but can be trained
What we offer
What we offer
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Paid training on the Latest Technology and Products
  • Become part of a global system - be global, act local
  • Join a winning team where culture matters
  • Uniforms are provided
  • Daytime shifts, generally 10am-6pm during pool season
  • Opportunity for advancement
  • Fulltime
Read More
Arrow Right
New

Spa Supervisor

Responsible for monitoring, overseeing, and administering the day-to-day Spa ope...
Location
Location
United States , Albuquerque
Salary
Salary:
18.96 USD / Hour
casinocareers.com Logo
Casino Careersv
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment
  • Excellent customer service
  • Able to lead and mentor a team
  • Have interpersonal skill to deal effectively with all business contacts
  • Professional appearance and demeanor
  • Must possess/obtain and maintain a New Mexico Alcohol Servers License within 30 days of hire
  • High School Diploma or GED
  • Three (3) months cash handling experience
  • Must be able to acquire and maintain Gaming License issued through POIGRA
  • Must be able to successfully pass a pre-employment drug test and background investigation
Job Responsibility
Job Responsibility
  • Responsible for monitoring, overseeing, and administering the day-to-day Spa operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests
  • Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives
  • Monitors and maintain the integrity of the Spa
  • Resolves external guest issues and problems in a timely and professional manner, on behalf of management
  • Maintains inventory of spa materials, retail offerings, and other operational supplies
  • Assists with opening/closing duties of the spa, pool area, and fitness center
  • Interacts with other departments throughout the Isleta Resort and Casino as needed to ensure the smooth operation
  • Ensures guest satisfaction and comfort throughout the spa experience
  • Ensures all staff performance is in compliance with all spa protocols and policies
  • Creates and promotes the ambiance for relaxation
What we offer
What we offer
  • Comprehensive Benefits package
  • Matching 401K program
  • Career Development & Advancement
  • Generous PTO
  • Recognition & Incentives
  • Team Member Dining
  • Opportunities for Community Engagement
  • Fulltime
Read More
Arrow Right