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Service Manager - Pool and spa services

Australia, Stratton Employment contract · Job Posted March 25, 2026
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Job Description

This is a central operations role responsible for owning the daily service schedule and keeping work moving across technicians, clients, stock, quoting, service reporting, and invoicing. It suits someone who can stay across detail, make sound decisions, and keep multiple priorities moving without losing sight of service quality or commercial outcomes.

Job Responsibility

  • Drive team budget achievement through scheduling, quote follow-up, and service-based opportunities
  • Improve technician utilisation by aligning jobs to location, urgency, and capability
  • Maintain client and quoting turnaround across bookings, follow-ups, and unresolved issues
  • Support service quality through report reviews, invoicing accuracy, and operational control
  • Contribute to business performance through KPI monitoring, risk identification, and team support
  • Coordinate daily, weekly, and monthly service activity, allocate jobs, support technicians with stock and technical matters, and help maintain alignment between field operations and internal teams

Requirements

  • Experience in service coordination, service management, scheduling, operations, or field support
  • Able to manage daily schedules across technician availability, travel, urgency, and revenue priorities
  • Coordinating field teams and maintaining workflow across multiple service routes
  • Experience with bookings, confirmations, follow-ups, cancellations, complaints, and quoting support
  • Proficiency with invoicing, CRM, service report review, return visit follow-up, and administration control
  • KPI management experience across utilisation, turnaround times, revenue, or operational performance
  • Sound computer literacy across Word and Excel
  • Strong organisation, communication, and independent problem-solving skills

What we offer

  • On-the-job training
  • Scope for performance bonuses
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