Job Description
Service Manager - Mental Health Supported Living Eastbourne, East Sussex £37,690 - £43,075 per annum Full Time | Permanent Immediate Start Available About the Opportunity An established provider of specialist supported living services is seeking an experienced Service Improvement Manager to support the leadership and operational development of two supported living services in Eastbourne. This is a pivotal role for an experienced manager who thrives in environments requiring transformation, quality improvement, and operational stability. The services support adults with mental health needs, autism spectrum conditions, and complex needs, providing person-centred support within specialist supported living accommodation. The successful candidate will work alongside an existing Service Manager, helping to drive positive change, improve quality standards, strengthen team performance, and embed sustainable improvements across the services. This role would suit an experienced Registered Manager, Service Manager, or Operations Manager with a strong background in mental health services and quality improvement. About the Services The services provide highly specialised supported living accommodation for adults with mental health and complex needs. Service One 24-hour supported living service Supports individuals with mental health needs and autism Self-contained accommodation Combination of individual and responsive support Large private site with communal outdoor spaces Service Two High-support specialist accommodation Supports individuals with complex mental health and additional needs Intensive person-centred support packages Designed for people who have struggled in traditional service settings Both services are based in Eastbourne and are within walking distance of local amenities and community resources. Key Responsibilities Support operational leadership across the services Drive service improvement and transformation initiatives Embed a culture of quality, accountability, and continuous improvement Support compliance with regulatory and best practice frameworks Lead action plans and quality improvement projects Coach, mentor, and develop management and frontline teams Improve service performance and outcomes for people supported Work closely with senior leadership to implement strategic objectives Support audits, inspections, and governance processes Promote person-centred, recovery-focused approaches What We're Looking For Essential Significant leadership experience within mental health services Experience managing supported living, residential, or community services Strong understanding of quality assurance and regulatory compliance Experience leading service improvement or turnaround projects Excellent leadership, coaching, and people management skills Ability to work collaboratively while driving positive change Desirable Previous Registered Manager experience Knowledge of CQC standards and inspection processes Experience supporting individuals with autism and complex needs Understanding of NICE guidance and sector best practice frameworks Personal Qualities We are looking for someone who is: Passionate about improving services and outcomes Confident leading teams through change Resilient and solution-focused Approachable and supportive Organised and performance-driven Able to quickly build credibility with teams and stakeholders What's on Offer? Competitive salary of £37,690 - £43,075 Opportunity to lead meaningful service improvements Supportive senior leadership team Chance to make a lasting impact on services and people's lives Immediate start available Career-enhancing leadership opportunity within a respected care provider
