Service Manager / IT Solutions Expert Job at Randstad (Kraków)

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Principal Solutions Sales Executive, Service Management

As a Solution Sales Executive for Jira Service Management, you will be a subject...

Location

United States , San Francisco; Seattle; Austin

Salary:

187500.00 - 301200.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 7 years of sales experience within large Fortune 500 enterprise accounts
Extensive experience in ITSM/ESM solution sales building complex sales strategies
Strong understanding of industry trends and competitive landscape
Ability to engage with C-level executives and technical audiences
Proven track record of driving sales growth and achieving revenue targets

Job Responsibility

Expert Product Selling: Act as a knowledge leader in the ESM/ITSM industry to build sales strategies and positioning of Jira Service Management in Fortune 500 accounts
Sales Strategy Development: Develop and execute sales strategies to drive revenue growth
Customer Engagement: Engage with customers to understand their needs and propose suitable solutions, focusing on value-based interactions
Cross-functional Collaboration: Work with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Asset Servicing Senior Manager

This is an Operations Manager role in the Asset Servicing team responsible for t...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BS/BA degree or equivalent combination of education/experience
Masters Degree Preferred
6-10 years of experience
Subject matter expert in at least one area of the function, preferably in Asset Servicing or other securities related Operations
Strong, influential communicator who is articulate and concise
Strong risk management and control mind-set
understanding of the critical risks and necessary controls related to corporate action processing
Energetic, flexible, collaborative, and proactive
Ability to perform a range of tasks/projects and effectively lead training of other team members in process and systems compliance
Proven record of managing teams effectively

Job Responsibility

Manage the reconciliation of daily events arising from Corporate Actions
Completing sensitive transaction approvals, minimizing the risk arising from daily corporate actions events
Manage transaction processing issues
Be a senior escalation contact for internal and external stakeholders
Identify procedure gaps and actively manage the streamlining of related work processes
Develop a good understanding of products, processes, and industry practices and standards
Effectively communicate and collaborate with colleagues and stakeholders
Create and promote a culture of good governance
Manage effective business reporting including the preparation and submission of internal and external regulatory reports
Manage effective communications with internal and external stakeholders

Fulltime

Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers:...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French and B2 level or equivalent English
Enthusiasm for our culture

Job Responsibility

Onboard new customers seamlessly
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (such as flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize the benefits of our product
Support clients on basic requests through ticketing

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers:...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment

Job Responsibility

Onboard new customers
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize product benefits
Own portfolio of 10 enterprise clients & lead up to 30 active projects simultaneously

What we offer

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)

Fulltime

Reference Data Services Sr Manager

The Reference Data Services Sr Manager accomplishes results through the manageme...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 to 10 years work experience, preferably in banking operations
3 to 5 years of experience managing a team
well-developed management skills and relevant experience managing operational functions
project management experience an advantage
amenable to nightshift

Job Responsibility

Manages complex and highly varying issues with significant potential impact on multiple operations' areas, with full management responsibility for one or more teams
lead projects, resolves escalated operations' issues and/or offer solutions at an advanced level
liaises with multiple Operations teams/departments
serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables
keeps abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements, using such knowledge to recommend customized business solutions to internal clients
serves as subject matter expert in business, planning and analysis for operations area supported
acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments
responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects
influences and negotiates with senior leaders (across functions)
may communicate with external parties

What we offer

Global benefits
diversity programs
professional development opportunities

Fulltime

Business Development & Product Manager – Pneumatic Solutions

Ramco Innovations is hiring a Business Development & Product Manager to lead gro...

Location

United States

Salary:

Not provided

Sukup Manufacturing

Expiration Date

Until further notice

Requirements

Experience in technical sales, product support, or automation engineering
Strong understanding of pneumatic systems and components
Confident communicator with engineers and business leaders alike
Organized, self-motivated, and able to manage your own time and pipeline
Degree in Engineering, Industrial Technology, or relevant experience preferred

Job Responsibility

Identify and pursue new business across OEMs, end users, and integrators
Act as a technical expert on SMC pneumatics and related automation products
Support application design, product configuration, and troubleshooting
Deliver training and demos for customers and internal teams
Collaborate with sales, vendor partners, and internal teams at our West Des Moines HQ to align strategies and stay connected to product and customer initiatives
Work closely with our Enhanced Services department on valve assembly projects, including design consultation, quoting assistance, and ensuring customer specifications are met
Travel regularly throughout the territory

Fulltime

Solutions Operations Manager

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company
Experience with Partners preferred
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
PSA Platform Experience: RocketLane or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin
Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule
Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Service Manager / IT Solutions Expert

Randstad

Location:
Poland , Kraków

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2026

Expiration:
May 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Manager / IT Solutions Expert

Service Delivery Manager - Asset Servicing