Service Manager Industry

• Technical and disciplinary leadership as well as further development of the service team in the industrial burner sector and the dispatching department
• Active contribution to shaping the service and growth strategy
• Management and optimization of service operations with regard to quality, cost efficiency, and customer satisfaction
• Expansion and qualification of the service team in line with strategic objectives
• Monitoring and further development of relevant service KPIs
• Analysis and continuous improvement of service processes and internal workflows
• Close collaboration with Sales, Production, and Technical Order Processing
• Ensuring resource and deployment planning of service technicians through Industrial Dispatching
• Support with complex technical issues and escalation cases
• Participation in standardizing service offerings and documentation
• Budget responsibility for the Industrial Service division in Germany

• Completed technical training or university degree in mechanical engineering, process engineering, energy engineering, electrical engineering, or a comparable qualification
• Several years of experience in an industrial service environment, ideally in the field of burner, combustion, or thermal process technology
• Proven leadership experience in service or technical field operations
• Strong leadership, communication, and organizational skills
• Experience working with KPIs and performance management
• High affinity for processes and experience in optimizing service workflows
• Structured, solution-oriented working style and customer-focused mindset
• Confident handling of ERP/service management systems is an advantage
• Willingness to travel to a moderate extent
• Business-fluent German skills and fluent English skills desirable

Confident handling of ERP/service management systems

• Attractive compensation, vacation and Christmas bonuses
• Structured onboarding and individual development opportunities
• Company car for private use and modern technical equipment (smartphone and laptop)
• Vacation: 30 days, special leave for special occasions, Christmas and New Year's Eve off, as well as paid child sick days
• Employer-funded company pension scheme, company health insurance, company doctor, and health management
• Employee discounts, partnerships such as JobRad and corporate benefits, and company events