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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Service Manager Food and Beverage I

China, Qingdao · Job Posted April 16, 2026
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Job Description

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Develops and implements business plan for food and beverage.

Job Responsibility

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
  • Maintains a positive cost management index for kitchen and restaurant operations
  • Manages the Food and Beverage departments (not catering sales)
  • Supervises and manages employees
  • Oversees all culinary, restaurant, beverage and room service operations
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
  • Provides excellent customer service
  • Responds quickly and proactively to guest's concerns
  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Conducts performance reviews in a timely manner
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
  • Complies with all corporate accounting procedures
  • Drives effective departmental communication and information systems through logs, department meetings and property meetings

Requirements

  • High school diploma or GED
  • 4 years experience in the food and beverage, culinary, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the food and beverage, culinary, or related professional area
  • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations
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