Service Manager Assistant

• Provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers
• Regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers
• Assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity
• Act as a primary contact for client enquiries, manage complaints, handle urgent repair requests and maintain strong working relationships with customers
• Support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards
• Accurately track repairs, maintenance visits and reporting through service management systems and Microsoft Office tools
• Assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients

• Experience from a service support or administrative role within an engineering, construction or lift sector environment
• Strong verbal and written communication skills
• Comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately
• Highly organised and proactive, able to prioritise effectively in a fast-paced, client-facing environment
• Calm under pressure, handles emergency calls and urgent repair requests efficiently and professionally
• Collaborative team player with strong problem-solving skills
• Committed to maintaining high standards of customer service and operational support

Lift industry knowledge – including understanding of maintenance processes, LOLER regulations and safety requirements

• Access to Discounts Platform
• Pension (Day 1) - Aviva
• Holiday – 25 days per year plus bank holidays – holiday year - January to December
• Wellness (Day 1) - Employee Assistance Programme
• Death in Service (Day 1) 3 x Salary - Canada Life
• Sickness Scheme - Discretionary
• Family Policies - Industry-leading enhanced maternity and paternity provision subject to service
• Incentive Scheme (depending on role -non-contractual)
• Employee Referral Scheme