Service Manager – Women's Health Centre Job at Blackrock Health Hermitage Clinic (Dublin)

Job Description

The Service Manager supports the General Manager in the operational, financial, and performance management of the Women's Health Centre. The role is responsible for assisting the General Manager in co-ordinating operational delivery, ensuring that activity, access, and revenue targets are achieved. The role operates at a service-wide level, with responsibility for performance oversight, operational implementation, and coordination across clinical, administrative, and diagnostic functions.

Job Responsibility

Monitor and drive service performance across activity, utilisation, access, and revenue
Produce and own regular performance reporting (e.g. activity, utilisation, access), ensuring data integrity and visibility to the General Manager
Identify operational bottlenecks and implement corrective actions
Optimise patient pathways to ensure coordinated, efficient care delivery
Develop and maintain weekly and monthly operational plans (clinic templates, capacity allocation)
Maintain oversight of consultant availability, diagnostics, and administrative capacity to ensure alignment with demand
Work with the General Manager on operational implementation of new services, clinics, and pathways
With the Administrative Team Lead, ensure administrative processes are aligned to service requirements and scaled appropriately
Coordinate cross-functional activity across consultants, diagnostics, administration, and hospital services to ensure aligned capacity and seamless patient pathways
Ensure alignment between clinical activity, coding, billing, and income through structured reconciliation and month-end processes
Oversee invoicing processes (consultant billing, self-pay, insurer flows, NTPF) at a control level, ensuring accuracy and resolving discrepancies between activity and billed income
Support development of business cases, pricing structures, and service expansion proposals
Ensure service compliance with GDPR, organisational policies, and clinical governance requirements
Support development and monitoring of SOPs across the service
Escalate and manage operational risks at service level
Lead operational delivery of service improvement and change initiatives
Support change management programmes across the Women's Health Centre
Use data to inform service redesign and operational decision-making
Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care
Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety
Recognise limitations and seek assistance where necessary
Attend and contribute to appropriate meetings
Accept constructive advice when appropriate
Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Health Women's Health Clinic or Blackrock Clinic
Maintain up-to-date knowledge of administrative tools and technologies relevant to the role

Requirements

Experience in operational or service management within a healthcare setting
Demonstrated ability to manage performance, data, and service delivery
Strong organisational and coordination capability across multidisciplinary teams
Financial awareness, including activity revenue linkage

Nice to have

Experience in private healthcare or mixed funding models
Exposure to billing, invoicing or financial processes in healthcare
Experience supporting service development or expansion

What we offer

Competitive salary
Pension
Sports and Social club
Employee Assistance Programme

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Service Manager – Women's Health Centre

Job Description

Job Responsibility

Requirements

Nice to have

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