Service Manager - Software Defined Networking

• Oversee the end-to-end management of SDN services, ensuring stability, performance, and security
• Ensure compliance with contractual SLAs, KPIs, and ITIL best practices
• Lead incident, problem, and change management processes for SDN services
• Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement
• Manage vendor relationships, ensuring service providers adhere to performance commitments
• Provide clear, data-driven reports on service performance, risks, and improvement plans
• Identify areas for automation and efficiency in SDN operations
• Support the adoption of emerging SDN technologies to improve agility, security, and scalability
• Ensure effective knowledge management and documentation within the service team

• Proven experience (5+ years) in IT Service Management, with a focus on networking and/or SDN technologies
• Strong understanding of ITIL best practices, service operations, and IT governance frameworks
• Experience managing large-scale enterprise network infrastructures in complex environments
• Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies
• Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage
• Ability to translate technical concepts into business-oriented discussions
• Fluency in English (written and spoken) is required
• proficiency in any other European language is a plus
• EU citizenship

Proficiency in any other European language

• Access to our Sopra Steria training and personal development academy
• A company car lease or mobility budget
• A company laptop and new iPhone
• Private health insurance coverage
• Meal vouchers
• Social security and pension plan
• A competitive salary
• 26 holiday days