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Service Manager – Short Stay Recovery House

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Norfolk and Waveney Mind

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Location:
United Kingdom , Norwich

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Contract Type:
Employment contract

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Salary:

38223.00 - 40540.00 GBP / Year

Job Description:

The Short Stay Recovery House Service Manager will be responsible for managing a 24 hour crisis intervention service supporting people psychiatric and/or psychosocial crisis who do not require hospital admission. Working at crisis level, the post holder will lead and support the team to deliver short term, intensive, recovery focused interventions that reduce the distress and impact of crisis. As the primary liaison with the Crisis Resolution and Home Treatment Team (CRHT), the manager will receive, review and respond to referrals within agreed timeframes. They will complete initial risk screening, assess suitability for a non clinical environment, and make safe, defensible decisions regarding admissions. The post holder will maintain accurate KPI data, monitor performance against contractual requirements, and ensure the service meets targets safely and sustainably. They will use data to inform service improvement, escalate concerns, and work with the Head of Service to address issues and drive continuous improvement.

Job Responsibility:

  • Managing a 24 hour crisis intervention service supporting people psychiatric and/or psychosocial crisis who do not require hospital admission
  • Leading and supporting the team to deliver short term, intensive, recovery focused interventions that reduce the distress and impact of crisis
  • Primary liaison with the Crisis Resolution and Home Treatment Team (CRHT), receive, review and respond to referrals within agreed timeframes
  • Complete initial risk screening, assess suitability for a non clinical environment, and make safe, defensible decisions regarding admissions
  • Maintain accurate KPI data, monitor performance against contractual requirements, and ensure the service meets targets safely and sustainably
  • Use data to inform service improvement, escalate concerns, and work with the Head of Service to address issues and drive continuous improvement

Requirements:

Driver licence with business insurance and access to a vehicle is essential

What we offer:

mileage paid at 45p per mile for cars after home to work base mileage is deducted

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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