Service Manager - Property Repairs, Office Angels

Service Manager - Property Repairs

Office Angels

Location:
United Kingdom, Tonbridge, Kent

Category:
Construction

Contract Type:
Not provided

Salary:

50000.00 - 57000.00 GBP / Year

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Job Description:

Experienced leader to deliver exceptional customer service and drive operational excellence within a service role. Lead a team of Planners and Trade Supervisors, ensuring repairs and maintenance services run smoothly and efficiently. Driving force behind meeting KPIs, reducing travel time, improving first-time fixes, and delivering outstanding customer experiences for residents and stakeholders.

Job Responsibility:

Manage and motivate a high-performing team, embedding company values and culture
Oversee planning, scheduling, and resource optimisation for operatives and subcontractors
Be the 'face of repairs' in your area, building strong relationships with residents and tenant bodies
Drive service delivery to meet or exceed KPIs and contractual obligations
Ensure compliance with health & safety, budget control, and operational standards
Lead cultural change from technical compliance to resident satisfaction

Requirements:

Strong leadership and team management experience
Excellent communication and influencing skills
Knowledge of social housing building maintenance
Experience with workforce scheduling systems and data analysis
Positive, proactive attitude and problem-solving mindset
Full UK driving licence

What we offer:

25 days holiday + bank holidays
free parking
training and career development
contributory pension scheme
life insurance
wellbeing support
24/7 GP access
pay review every year
up to £3,000 colleague referral fee
24/7 Digital GP service and counselling helpline
free eye test voucher annually and contribution towards glasses
free annual flu jab
two volunteer days per year
extensive annual staff wellbeing programme of events
flexible annual benefits
annual flu vaccinations
access to corporate discounts on shopping travel & days out
social events
travel loan
long service awards

Additional Information:

Job Posted:
November 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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