Service Manager – EMEA Job at Alfa-Executive Solutions

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Regional Head of Services EMEA & APAC

To reinvent an industry, you have to build the best team. Join Formlabs if you w...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Have a proven track record of managing growing teams in a high performance culture
Have the ability to communicate effectively with team members and key stakeholders across the organization
Are proficient in implementing and managing change initiatives
Have skills to lead the team through transitions and maintain exceptional customer experience and productivity
Have the ability to anticipate challenges and develop strategies to overcome resistance
Have experience in data-driven decision-making
Have a strong problem-solving skills to address challenges and make strategic decisions

Job Responsibility

Development of a workforce that is capable of delivering industry leading customer support, including measurement of members’ performance and contributions, motivating them to succeed, identifying and addressing obstacles that prevent them from achieving their performance objectives, and addressing performance issues
Management of the daily operations of the EMEA & APAC service delivery teams (direct, channel, enterprise/key account)
Development of programs that empower our partners to serve our customers better
Anticipating our partners’ support needs and proactively building a support framework
Achievement of SLA targets and KPIs in service delivery
Identification and implementation of opportunities to improve the customer experience and drive efficiency
Maintaining accountability for the responsible use of Formlabs funds to support team engagement and to provide a customer experience that builds loyalty to the company
Lead and contribute to Services, Customer team and Formlabs initiatives to improve and transform our business

What we offer

Private health insurance with Medicare (Blue package + Hospital coverage)
Eyeglass reimbursement up to 70,000 HUF
SupportLinc: Employee Assistance Program
A monthly or quarterly public transportation pass for Budapest/Country
All You Can Move sports pass with 7000 HUF monthly allowance
Meals and snacks - catered lunch 3x/week
Unlimited 3D printing
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Account Manager, EMEA (French Speaking)

The Account Manager is part of an exciting team driving client success! This rol...

Location

United Kingdom , London

Salary:

Not provided

Bazaarvoice

Expiration Date

Until further notice

Requirements

3+ years Account Management client-facing experience
Track record of working with clients and internal stakeholders at all levels
Ability to maintain strong client focus
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Passion, energy, and a collaborative work ethic
Proven ability to ramp-up quickly and be a self-starter
French language at Native or C1 level

Job Responsibility

Define and execute strategies that inspire clients and Influenster Community Members
Proactively engage with Sales and Client Success
Confidently “sell” services offerings to Clients
Facilitate client workshops and sessions, presenting, and walking through our services offerings
Manage and properly set expectations with both internal and client stakeholders
Advocate on behalf of the Client and your team
Manage and drive a portfolio of Campaigns from initiation to close
Define and maintain timelines identifying milestones, risks, and mitigation strategies
Drive a positive client experience and identify opportunities to better service clients
Responsible for all deliverables, tracking and executing campaign performance

Fulltime

EMEA Remarketing Manager

The EMEA Remarketing Manager will focus on reselling workplace equipment and con...

Location

United Kingdom , Winnersh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong understanding of market trends and residual value setting
Excellent inventory management skills
The ability to conduct thorough market evaluations
Strong teamwork ethic
Excellent communication skills
Negotiation skills
A growth mindset with a proactive approach to problem-solving
Time keeping and management
University or Bachelor's degree preferred
Typically, 5-8 years legacy hardware sales experience required

Job Responsibility

Driving wholesale sales
Developing new market opportunities for end-of-lease and asset recovery equipment
Assisting with setting residual values for lease contracts
Conducting market evaluations on used hardware to support the asset upcycling team
Managing inventory to maintain optimal levels while supporting business goals

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Inclusive work culture

Fulltime

EMEA Head of Asset Servicing Accounting

We are seeking a highly experienced and strategic leader to fill the role of EME...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years of extensive practical experience in Corporate Actions, gained from a Fund Accounting, Middle Office, or Custody background
Extensive practical experience in contributing to and leading significant operations and technology improvement programs as well as client onboarding initiatives, ensuring seamless integration and positive client experiences
Proven experience working effectively within an international and multi-cultural business environment
Exceptional leadership and team management abilities
Strong analytical and problem-solving skills, particularly in complex corporate action scenarios
Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse stakeholders
A strategic mindset with the ability to translate vision into actionable plans
Proactive risk management and mitigation capabilities

Job Responsibility

Lead and manage the EMEA Asset Servicing Accounting team, comprising approximately 50 individuals, providing services to a diverse international client base
Oversee the end-to-end process of sourcing, validating, and accounting for corporate action events within Fund valuations
Provide expert guidance and support to clients in successfully electing on upcoming voluntary corporate action events
Actively engage and collaborate with global, cross-functional partners to spearhead and drive forward critical Operating and Technology Transformation Initiatives
Demonstrate strong strategic thinking capabilities, anticipating market and regulatory changes, and developing long-term plans for the department
Cultivate and implement a robust and proactive approach to risk management, ensuring compliance and mitigating potential operational and financial risks
Effective dealing directly with external clients and internal management at all levels of the organization

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

EMEA Employee Relations & HR Operations, Senior Manager

This position leads the Employee Relations (ER) and HR Ops function for the EMEA...

Location

Ireland , Dublin

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Strong ER experience gained through increasingly responsible positions within Human Resources with a focus on employee relations and people management
Strong people leadership skills focused on coaching and collaboration
Experience leading complex projects and organizational change, driving operational excellence and improved employee experience
Exceptional verbal and written communication skills in English
Ability to prioritize work and navigate ambiguity in a high growth, fast paced matrix environment
Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders
Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen
Objective and trusted advisor
credible employee advocate with the ability to work on a global team and manage remote employees
Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, SharePoint

Job Responsibility

Provide regional leadership to the EMEA Employee Relations and HR operations team
Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap
Act as objective and trusted advisor for both employees and management across the region
Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment
Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way
Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable
Partner with legal counsel as needed
Leads and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience
Provide leadership and support to the HR Operations team to ensure operational excellence and labor compliance in all jurisdictions
Ensure local legal compliance in areas such as contract and personnel file management

Regional Service Manager

Location

Romania , Bucharest

Salary:

Not provided

Sungrow Europe

Expiration Date

Until further notice

Requirements

Several years’ experience working in similar function
Experience In working with contracts and contract negotiations
Basic Project management skills
Hands on and onsite experience
Experience with H&S regulation of employing country
Native Romanian & English at least B2 level
Soft skill for Interactivities between different departments and cultures
Willing to take ownership and responsibility
Willing to travel, national / International
Experience In establishing processes

Job Responsibility

Deliver support and contribute service solutions for Sungrow customers as point of contact
Support Field Service Team activities onsite for failure research and corrective maintenance
Coordinate Onsite activities In cooperation with Field Service Manager
Project Management for commissioning services
Negotiate and work on customer contracts for Service level agreements
Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country
Ensure up-to-date documentation and processes for existing and coming service contracts and agreements
Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation
Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center
Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers

What we offer

Opportunities for Career advancement
Attractive Compensation & Benefits
International Working Environment

Fulltime

EMEA Site Enablement PM

Provides support and/or lead teams through the Engineering development process a...

Location

United States , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Engineering, Business Management, Computer Sciences, or equivalent
PMP/PMI certification preferred
Typically 4-6 years experience
Using project planning tools and software packages to create, manage, and track project results
Strong analytical and problem solving skills
Demonstrated experience coordinating and directing matrixed teams and resources
Ability to create and manage program schedules, budgets, and resource allocation plans
Excellent written and verbal communication skills
mastery in English and local language
Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels

Job Responsibility

Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering
Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program
Coordinates activities of supporting project teams and internal and external development partners
tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule
Communicates program progress, escalations, and issue analysis to product stakeholders
collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
Leads and provides guidance and mentoring to less-experienced staff members

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

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Service Manager – EMEA

Job Description

Job Responsibility

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