Service Manager – EMEA Job at Alfa-Executive Solutions

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Regional Head of Services EMEA & APAC

To reinvent an industry, you have to build the best team. Join Formlabs if you w...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Have a proven track record of managing growing teams in a high performance culture
Have the ability to communicate effectively with team members and key stakeholders across the organization
Are proficient in implementing and managing change initiatives
Have skills to lead the team through transitions and maintain exceptional customer experience and productivity
Have the ability to anticipate challenges and develop strategies to overcome resistance
Have experience in data-driven decision-making
Have a strong problem-solving skills to address challenges and make strategic decisions

Job Responsibility

Development of a workforce that is capable of delivering industry leading customer support, including measurement of members’ performance and contributions, motivating them to succeed, identifying and addressing obstacles that prevent them from achieving their performance objectives, and addressing performance issues
Management of the daily operations of the EMEA & APAC service delivery teams (direct, channel, enterprise/key account)
Development of programs that empower our partners to serve our customers better
Anticipating our partners’ support needs and proactively building a support framework
Achievement of SLA targets and KPIs in service delivery
Identification and implementation of opportunities to improve the customer experience and drive efficiency
Maintaining accountability for the responsible use of Formlabs funds to support team engagement and to provide a customer experience that builds loyalty to the company
Lead and contribute to Services, Customer team and Formlabs initiatives to improve and transform our business

What we offer

Private health insurance with Medicare (Blue package + Hospital coverage)
Eyeglass reimbursement up to 70,000 HUF
SupportLinc: Employee Assistance Program
A monthly or quarterly public transportation pass for Budapest/Country
All You Can Move sports pass with 7000 HUF monthly allowance
Meals and snacks - catered lunch 3x/week
Unlimited 3D printing
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Account Manager, EMEA (French Speaking)

The Account Manager is part of an exciting team driving client success! This rol...

Location

United Kingdom , London

Salary:

Not provided

Bazaarvoice

Expiration Date

Until further notice

Requirements

3+ years Account Management client-facing experience
Track record of working with clients and internal stakeholders at all levels
Ability to maintain strong client focus
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Passion, energy, and a collaborative work ethic
Proven ability to ramp-up quickly and be a self-starter
French language at Native or C1 level

Job Responsibility

Define and execute strategies that inspire clients and Influenster Community Members
Proactively engage with Sales and Client Success
Confidently “sell” services offerings to Clients
Facilitate client workshops and sessions, presenting, and walking through our services offerings
Manage and properly set expectations with both internal and client stakeholders
Advocate on behalf of the Client and your team
Manage and drive a portfolio of Campaigns from initiation to close
Define and maintain timelines identifying milestones, risks, and mitigation strategies
Drive a positive client experience and identify opportunities to better service clients
Responsible for all deliverables, tracking and executing campaign performance

Fulltime

EMEA Remarketing Manager

The EMEA Remarketing Manager will focus on reselling workplace equipment and con...

Location

United Kingdom , Winnersh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong understanding of market trends and residual value setting
Excellent inventory management skills
The ability to conduct thorough market evaluations
Strong teamwork ethic
Excellent communication skills
Negotiation skills
A growth mindset with a proactive approach to problem-solving
Time keeping and management
University or Bachelor's degree preferred
Typically, 5-8 years legacy hardware sales experience required

Job Responsibility

Driving wholesale sales
Developing new market opportunities for end-of-lease and asset recovery equipment
Assisting with setting residual values for lease contracts
Conducting market evaluations on used hardware to support the asset upcycling team
Managing inventory to maintain optimal levels while supporting business goals

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Inclusive work culture

Fulltime

EMEA Head of Asset Servicing Accounting

We are seeking a highly experienced and strategic leader to fill the role of EME...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years of extensive practical experience in Corporate Actions, gained from a Fund Accounting, Middle Office, or Custody background
Extensive practical experience in contributing to and leading significant operations and technology improvement programs as well as client onboarding initiatives, ensuring seamless integration and positive client experiences
Proven experience working effectively within an international and multi-cultural business environment
Exceptional leadership and team management abilities
Strong analytical and problem-solving skills, particularly in complex corporate action scenarios
Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse stakeholders
A strategic mindset with the ability to translate vision into actionable plans
Proactive risk management and mitigation capabilities

Job Responsibility

Lead and manage the EMEA Asset Servicing Accounting team, comprising approximately 50 individuals, providing services to a diverse international client base
Oversee the end-to-end process of sourcing, validating, and accounting for corporate action events within Fund valuations
Provide expert guidance and support to clients in successfully electing on upcoming voluntary corporate action events
Actively engage and collaborate with global, cross-functional partners to spearhead and drive forward critical Operating and Technology Transformation Initiatives
Demonstrate strong strategic thinking capabilities, anticipating market and regulatory changes, and developing long-term plans for the department
Cultivate and implement a robust and proactive approach to risk management, ensuring compliance and mitigating potential operational and financial risks
Effective dealing directly with external clients and internal management at all levels of the organization

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

EMEA Employee Relations & HR Operations, Senior Manager

This position leads the Employee Relations (ER) and HR Ops function for the EMEA...

Location

Ireland , Dublin

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Strong ER experience gained through increasingly responsible positions within Human Resources with a focus on employee relations and people management
Strong people leadership skills focused on coaching and collaboration
Experience leading complex projects and organizational change, driving operational excellence and improved employee experience
Exceptional verbal and written communication skills in English
Ability to prioritize work and navigate ambiguity in a high growth, fast paced matrix environment
Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders
Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen
Objective and trusted advisor
credible employee advocate with the ability to work on a global team and manage remote employees
Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, SharePoint

Job Responsibility

Provide regional leadership to the EMEA Employee Relations and HR operations team
Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap
Act as objective and trusted advisor for both employees and management across the region
Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment
Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way
Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable
Partner with legal counsel as needed
Leads and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience
Provide leadership and support to the HR Operations team to ensure operational excellence and labor compliance in all jurisdictions
Ensure local legal compliance in areas such as contract and personnel file management

Natural Resources Middle Office Manager

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant years of experience in a related senior level role with experience in managing a trade middle office team
A strong understanding of Trade related functions and processes
Knowledge of applicable Operational Policies / procedures / Control Standards
Excellent Client Services skills
Ability to work effectively in situations requiring analytical, interpretive, and problem-solving techniques
Strong influencing and negotiation skills
ability to build and maintain effective networks and relationships
Proven experience in creating and implementing processes that result in improved business performance
Ability to manage multiple priorities simultaneously

Job Responsibility

Manage the day-to-day running of the Natural Resources Middle Office team based in London
Manage the day-to-day client contact and handling of client issues relating to Letters of Credit, Cash against documents and other Trade Services products with proactive follow up with the respective Operations
Sales
Product Management teams
Full understanding of how security is taken over transactional collateral
New client on boarding and management
Work in partnership with Implementations
Sales
Product and Technical Partners
Maintain pristine controls for all aspects of the middle office function to ensure effective risk management for EMEA Trade

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

EMEA Markets Compliance

Based on the trading floor at Citi’s Dubai office your role will be to provide c...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience within a Markets Compliance team
Strong knowledge of Compliance laws, rules, regulations, risks and typologies
Must be a self-starter, flexible, innovative and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Strong written and verbal communication and interpersonal skills
Ability to both work collaboratively and independently
ability to navigate a complex organization
Advanced analytical skills
Ability to both work independently and collaborate with team members
Excellent project management and organizational skills and capability to handle multiple projects at one time

Job Responsibility

Assisting in the design, development, delivery and maintenance of best-in-class compliance, programs, policies and practices for ICRM
Providing guidance on rules and regulations relating to function/business/product operational issues, as well as, providing transactional approvals and interpretation of internal compliance policies
Assisting with regulatory inquiries and/or examinations
Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product
Supporting the team in performing timely compliance reviews of new products
Assisting in the development and administration of compliance training for the Markets Products business
Researching any new/changed rules and implementing policies, procedures or other controls necessary to comply with them
Additional duties as assigned

What we offer

Generous holiday allowance starting at 30 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Access to an array of learning and development resources

Fulltime

Service Manager – EMEA

Alfa-Executive Solutions

Location:
Germany

Category:
Construction

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 16, 2026

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