CrawlJobs Logo

Service Management Tools Consultant

fsp.co Logo

FSP

Location Icon

Location:
United Kingdom , Glasgow or Reading, Berkshire

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We have an exciting opportunity for a Service Management Tools Consultant to join our growing team. You’ll work with our clients on their toolset strategy, including the selection, design and build of Service Management Tool solutions. You will be working together to design and deliver recommended improvements to assist them to maximise the full investment in their digital technology.

Job Responsibility:

  • Designing and developing IT Service Management tools to fulfil the clients’ requirements
  • Using best practices and standards including ITIL, ISO20000, Lean, BPMN, and Agile to design processes
  • Performing audits and maturity assessments customers’ existing ITSM tools to identify areas for improvement
  • Design and lead workshops, either face to face or virtually
  • Work with third party ITSM tool vendors to implement ITSM tool solutions
  • Develop the FSP Service Management Tool to support the delivery of managed services
  • Working with other capabilities across FSP to deliver wider service transformation programmes
  • Working with clients across a range of public and private sector organisations

Requirements:

  • Possess a good understanding of ITIL practices
  • Knowledge and experience of implementing ITSM tools on-prem and as a SaaS platform
  • Excellent understanding of IT Service Management Toolsets, productivity, and automation tooling
  • Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies
  • Practical hands-on experience of working in a Service Management team to deliver ITSM toolsets

Nice to have:

  • Preferably hands-on experience with ServiceNow
  • Preferably a holder current or previous HMG Security Clearance
What we offer:
  • A collaborative and supportive environment in which you can grow and develop your career
  • The tools and opportunity to do work you can be proud of
  • A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
  • Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
  • Industry leading coaching and mentoring
  • Competitive salary and an excellent benefits package

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
FSP - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Management Tools Consultant

Cx Service Managing Consultant

We are seeking a highly motivated and experienced CX Transformation Business Con...
Location
Location
United Kingdom , London; Manchester; Glasgow
Salary
Salary:
Not provided
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in delivering customer experience (CX), Customer Service, or a similar role
  • Hands-on experience as an end user in CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe)
  • Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres
  • Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals
  • Proven experience in designing and delivering CRM and CX strategies
  • Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients
  • Experience seller – a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand
  • Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results
  • Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease
  • Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders
Job Responsibility
Job Responsibility
  • Collaborate with clients to assess their current customer experience and the role of their CX and Martech tools in enabling this
  • Design strategies to improve customer engagement, retention, and loyalty
  • Identify opportunities for innovation and process optimization in customer facing processes and customer service journeys
  • Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics)
  • Lead or assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation)
  • Work with customers to identify challenges and opportunities that will enable them to deliver on their goals
  • Work with technology, data and customer teams internally and externally to develop customer first solutions
  • Serve as a key point of contact for clients, ensuring smooth communication and delivery
  • Work with client teams to improve adoption of CX technology and ways of working to drive better Customer Engagement outcomes
  • Collaborate with internal and external stakeholders to align solutions with business objectives
What we offer
What we offer
  • We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
  • All UK employees are eligible to request flexible working arrangements
  • We have trained ‘Mental Health Champions’ across each of our business areas
  • We have also invested in wellbeing apps such as Thrive and Peppy
  • We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance
  • Fulltime
Read More
Arrow Right

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service delivery, service level management, or IT support in an enterprise environment
  • Familiarity with ITIL principles and continuous improvement methodologies
  • Ability to translate customer needs into actionable service and operational improvements
  • Strong communication and stakeholder management skills
  • Experience supporting complex or business-critical software applications is a strong asset
  • Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
  • Languages: Dutch and English are required
  • French is a plus.
Job Responsibility
Job Responsibility
  • Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
  • Guide CuCa consultants in their daily execution and customer interactions
  • Lead service review meetings and communicate clearly through reports and dashboards
  • Align third-party services with contractual and technical standards
  • Identify and drive continuous service improvements, both operational and strategic
  • Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
  • Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
  • Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
  • Provide input for budget follow-up and support contract renewals
  • Guide the onboarding of new customers, ensuring a smooth transition into operational support.
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events.
Read More
Arrow Right

Senior Manager - Category Management (Technology Services)

The Global Category Senior Manager at Amgen will develop and execute global stra...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
  • Master’s degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
  • Bachelor’s degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
  • 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
  • Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools
  • Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights
  • Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment
Job Responsibility
Job Responsibility
  • Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk
  • Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner
  • Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain
  • Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact
  • Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies
  • Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision
  • Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy
  • Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend
  • Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs
  • Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively
Read More
Arrow Right

Commodity trading risk management strategy consultant

Global leading "Big Three" / MBB blue sky strategy consulting firms, with one of...
Location
Location
United Kingdom , London
Salary
Salary:
70000.00 - 150000.00 GBP / Year
bramwithconsulting.co.uk Logo
Bramwith Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years+ (ideally more) for Consultants and more for Senior Consultants, Managers etc, coming either from either a rival consultancy providing energy/commodity trading advisory consulting services OR from industry (energy trading firm) in an internal consultant role, Risk Analyst, Product Control Analyst, Trader or other business facing energy/commodity trading position
  • If coming from industry, you may have worked on the Graduate Rotational Scheme of an Oil & Gas or Utility Major gaining strong cross commodity and role experience, but be looking to move into a more Global role, gaining wider geographical and Front to Back Office knowledge
  • 70% of their projects are in Energy Trading (Power, Gas, LNG & Oil) so ideally you will have some Energy Trading experience, although you could instead have Metals Trading or Agricultural/Softs Trading experience
  • These roles are looking for the brightest and best, most dynamic energy/commodity trading consultants. You will need to showcase a track record of success throughout your CV/resume, including progression in your roles
  • Academics are very important to this consultancy, only hiring consultants with exceptionally strong academics (A*s, As and Bs at ALevel and 2:1 or 1st class degrees from world leading universities)
  • Flexibility on global travel is important, so you'll need to be keen to travel to Singapore, Dubai, Geneva, London, Houston etc for up to 1 week at a time to work on clientsite, but with plenty of flexible working from home opportunities when not on client-site
Job Responsibility
Job Responsibility
  • Developing marketing, sourcing, and trading strategies and business models to manage risks in commodity trading
  • Implementing commodity risk management operating models including governance, organization, business and risk processes, and IT systems
  • Promoting cross-industry expertise, tools, and perspectives to provide enhanced insights and capabilities
  • Transferring knowledge and ownership to clients' commodity trading and risk management organizations
  • Assessing trading performance through proprietary benchmarking tools
What we offer
What we offer
  • bonus + benefits
  • Fulltime
Read More
Arrow Right

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA or equivalent knowledge and experience
  • Extensive experience in project management, including coordination and resource tracking
  • Experience implementing and/or leading an Axon body-worn camera program
  • Understanding of software and hardware implementation, particularly in SaaS environments
  • Proficiency in Smartsheets or similar project management tools
  • In-depth knowledge of Axon products and digital evidence management systems is preferred
  • Experience working with corporate, retail, and security-based organizations
  • Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
  • Ability to work independently and take ownership of projects while effectively collaborating across various teams
  • Willingness to travel throughout North America, with potential for international travel
Job Responsibility
Job Responsibility
  • Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
  • Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
  • Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
  • Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
  • Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
  • Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
  • Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
  • Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right

Senior Presales Architect - Managed Services

Senior Presales Architect role at Hewlett Packard Enterprise focused on managed ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university technical degree or equivalent technical qualifications
  • 7-12 years of technical experience in IT with focus on technical consulting and solution selling
  • 5+ years of relevant experience in hybrid cloud managed services
  • Knowledge-based and experienced-based relevant industry certifications strongly preferred
  • Enterprise architecture frameworks and project management methodologies helpful
  • Advanced experience participating in and leading solution configurations and creation of demos and proofs-of-concept
  • Advanced understanding of company portfolio of products, software, services, solution domain specialization
  • Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads
  • Advanced understanding of aaS business model variations
  • Advanced written and verbal communication skills in English and applicable local languages
Job Responsibility
Job Responsibility
  • Demonstrates in-depth knowledge in solution domains and customer technical environment
  • Develops compelling customer proposals and manages expectations
  • Quantifies impact of business problems and positions business value
  • Provides input to global business units on IT trends and requirements
  • Translates outcome-based solutions into functional and technical designs
  • Communicates how solution value propositions address customer needs
  • Tracks leading-edge and emerging technologies
  • Contributes to industry development through conferences and events
  • Applies competitive intelligence for account support
  • Drives Account Business Planning process
What we offer
What we offer
  • Health & Wellbeing comprehensive benefits suite
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Career development opportunities
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...
Location
Location
United States , San Francisco
Salary
Salary:
177300.00 - 211775.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
  • 2+ years of people management experience across delivery or project-based roles
  • Proven success leading hybrid delivery models (internal + partner/outsourced teams)
  • Experience with AI/ML products, data-driven implementations, or complex enterprise software
  • Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
  • A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Job Responsibility
Job Responsibility
  • Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
  • Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
  • Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
  • Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
  • Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
  • Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
  • Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
  • Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
  • Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
  • Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...
Location
Location
United States , Chicago
Salary
Salary:
159600.00 - 190598.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
  • 2+ years of people management experience across delivery or project-based roles
  • Proven success leading hybrid delivery models (internal + partner/outsourced teams)
  • Experience with AI/ML products, data-driven implementations, or complex enterprise software
  • Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
  • A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
  • Proof of eligibility to work in the United States is required
Job Responsibility
Job Responsibility
  • Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
  • Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
  • Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
  • Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
  • Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
  • Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
  • Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
  • Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
  • Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
  • Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy