Service Management Support Job at Office Angels (Royal Wootton Bassett)

Service Management Support

Join Our Team as a Service Management Support! Location: Swindon, Royal Wootten ...

Location

United Kingdom , Swindon

Salary:

12.78 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

At least 3 years' experience in document processing or similar operational environments
Strong understanding of service management principles
Proficient in IT skills including Word, spreadsheets, databases, email, and web use
Communicates with clarity and confidence, presenting professionally at all times
Can build and maintain excellent working relationships with colleagues and stakeholders
Organized and methodical, capable of juggling multiple priorities without breaking a sweat
Experience in mapping processes and understanding workflows.

Job Responsibility

Communicating clearly and confidently with team members and stakeholders
Supporting the implementation of service management principles
Processing documents efficiently and accurately
Mapping processes and understanding workflows to enhance operational efficiency
Building and maintaining excellent working relationships at all levels
Juggling multiple priorities in a fast-paced environment while staying organised and methodical.

Fulltime

Service Management Support

Join our team as a Service Management Support in Swindon. This is a temp to perm...

Location

United Kingdom , Swindon

Salary:

12.78 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills
Strong administration skills
Attention to detail
Team player attitude

Job Responsibility

Provide outstanding support to our service management team
Handle administrative tasks with meticulous attention to detail
Communicate effectively with colleagues and clients to ensure seamless service delivery
Assist in coordinating service requests and managing schedules
Help maintain and improve our operational processes

Fulltime

Service Management Analyst, Digital Support

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Administrative Centre

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You have a bachelor’s degree in computer science or related field
You have 3+ years’ experience navigating operational procedures within a structured Service Management environment
You have proven experience working within Level 1 through 3 customer support models
You have strong familiarity with ITIL frameworks, ISO standards, and ServiceNow
You have advanced problem-solving and analytical capabilities to diagnose complex technical issues
You have excellent English interpersonal skills, with the ability to communicate technical concepts clearly to diverse global teams and customers
You have project management and change management skills

Job Responsibility

Serve as the first point of contact for all digital service requests via phone, email, and Salesforce Case Management
Troubleshoot and resolve technical issues efficiently to ensure prompt service restoration and minimal downtime
Log, track, and thoroughly document all user interactions and resolutions within Salesforce to maintain data integrity
Evaluate and route complex issues exceeding Level 1 or 2 capabilities to the appropriate specialized technical teams
Execute core administrative tasks, including password resets and user provisioning, within the Access Request Management System (ARMS)
Maintain transparent, consistent updates for customers regarding the status and progress of their support requests
Identify recurring trends and perform root cause analysis to implement long-term fixes and prevent future incidents
Deliver high-quality customer service, ensuring user satisfaction through professional and empathetic problem-solving
Contribute to knowledge-sharing sessions and actively update the Knowledge Base with new solutions, procedures, and technical documentation

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Service Management Analyst, Digital Support

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or related field
3+ years’ experience navigating operational procedures within a structured Service Management environment
Proven experience working within Level 1 through 3 customer support models
Strong familiarity with ITIL frameworks, ISO standards, and ServiceNow
Advanced problem-solving and analytical capabilities to diagnose complex technical issues
Excellent English interpersonal skills, with the ability to communicate technical concepts clearly to diverse global teams and customers
Project management and change management skills
Practical knowledge of Salesforce Case Management and JIRA (highly preferred)

Job Responsibility

Serve as the first point of contact for all digital service requests via phone, email, and Salesforce Case Management
Troubleshoot and resolve technical issues efficiently to ensure prompt service restoration and minimal downtime
Log, track, and thoroughly document all user interactions and resolutions within Salesforce to maintain data integrity
Evaluate and route complex issues exceeding Level 1 or 2 capabilities to the appropriate specialized technical teams
Execute core administrative tasks, including password resets and user provisioning, within the Access Request Management System (ARMS)
Maintain transparent, consistent updates for customers regarding the status and progress of their support requests
Identify recurring trends and perform root cause analysis to implement long-term fixes and prevent future incidents
Deliver high-quality customer service, ensuring user satisfaction through professional and empathetic problem-solving
Contribute to knowledge-sharing sessions and actively update the Knowledge Base with new solutions, procedures, and technical documentation

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

New

Service Management Service Manager

Negotiate and finalize service agreement and SOWs. Objectively estimate the work...

Location

India , Noida, Uttar Pradesh

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

B Tech /MCA
Total Experience Expected: 10-14 years

Job Responsibility

Negotiate and finalize service agreement and SOWs
Objectively estimate the work, resources, and cost required for contractual/bid requirements
Manage delivery in line with the contract and service agreement and to the agreed costs and budget to ensure achievement of the agreed margin
Identify and apply appropriate services delivery models to optimize costs
Ensure certainty of outcome through monitoring of budgets, service level performance, service status, quality control measures and management of risks, issues and changes
Identify automation and industrialization ideas to bring efficiency, accuracy and cost reduction in the delivery
Lead transition and transformation activities
Win additional business, penetration in new areas, support business development activities
Identify and drive Digital transformation activities
Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement

Fulltime

Service Management Service Lead

The Service Operation Manager will be responsible for developing and leading a t...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

12-15 years’ work experience
At least 7-8 years’ experience in independently managing service operations
Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
Experience in organizational change management (transformational experience)
Strong leadership skills including effective time management, prioritization, and delegation of work
Excellent communication skills - should be comfortable with customer handling, capable to leading major incident management calls
Responsible/own the Problem management and capability to drive issues towards closure
Experience in coaching and mentoring teams including their performance appraisals
Should be familiar working on ITSM tools (SNOW etc), Jira confluence, MS project etc

Job Responsibility

Developing and leading a team of IT Specialists for day-to-day operations and service lifecycle management involving technical Infrastructure Support operations as part of global Axway Cloud Managed Services
Ensuring the support strategy is in alignment with the overall IT and business direction and meeting the stringent availability KPIs and SLAs
Working and interacting directly with a global management team and stakeholders across the IT groups (e.g. Cloud Infra, Application Management, Cloud COEs, CAB, business owners/users, etc..)

Fulltime

Service Management Service Manager

The Service Operation Manager will be responsible for developing and leading a t...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

12-15 years’ work experience
At least 7-8 years’ experience in independently managing service operations
Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
Experience in organizational change management (transformational experience)
Strong leadership skills including effective time management, prioritization, and delegation of work
Excellent communication skills - should be comfortable with customer handling, capable to leading major incident management calls
Responsible/own the Problem management and capability to drive issues towards closure
Experience in coaching and mentoring teams including their performance appraisals
Should be familiar working on ITSM tools (SNOW etc), Jira confluence, MS project etc

Job Responsibility

Developing and leading a team of IT Specialists for day-to-day operations and service lifecycle management involving technical Infrastructure Support operations as part of global Axway Cloud Managed Services
Ensuring the support strategy is in alignment with the overall IT and business direction and meeting the stringent availability KPIs and SLAs
Working and interacting directly with a global management team and stakeholders across the IT groups (e.g. Cloud Infra, Application Management, Cloud COEs, CAB, business owners/users, etc..)

Fulltime

Oracle Support Engineer-Service Support

Job Title: IT Service Desk Analyst – L1 (Oracle EBS & Fusion)\nLocation: Noida\n...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Basic to intermediate knowledge of Oracle EBS / Oracle Fusion: Accounts Payable (AP)
Accounts Receivable (AR)
General Ledger (GL)
Hands-on experience with ITSM tools
Good understanding of Incident Management lifecycle
Strong communication skills (verbal & written)
Ability to handle customer interactions professionally over calls
Basic troubleshooting and analytical skills

Job Responsibility

Provide 1st line support for Oracle EBS and Oracle Fusion (AP, AR, GL modules)
Take Voice Calls (approx. 6 hours daily) and resolve user queries efficiently
Log, track, and manage incidents via ITSM tools (e.g., ServiceNow, Topdesk, etc.)
Categorize and prioritize incidents (P1, P2, P3, P4) based on impact and urgency
Ensure timely resolution within defined SLAs and escalate when required
Follow ITIL processes for Incident Management
Coordinate with L2/L3 teams for issue resolution and follow-ups
Maintain proper documentation of issues, resolutions, and workarounds
Provide regular updates to users and stakeholders on ticket status

Fulltime

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