Service Management Support Job at Office Angels (Swindon)

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Supported Living Service Manager

As the Service Manager you will have day to day responsibility for the managemen...

Location

United Kingdom , Poole

Salary:

45000.00 GBP / Year

Accomplish

Expiration Date

Until further notice

Requirements

Experienced as a Service Manager within Supported Living
Must hold a NVQ 5 in Health and Social Care
Must be able to register with CQC
Multi-Site Experience
Able to manage dispersed teams
Committed to supporting people to live lifestyles of their choosing
Broad experience of managing people, service and quality within Mental Health and Learning Disabilities
Maintain accurate and clear records
Financial and/or budgetary experience
Excellent time management and organisational skills and the ability to work on own initiative

Job Responsibility

Day to day responsibility for the management of staff to ensure the delivery of person-centered support services for adults with a range of needs including learning disabilities, mental health conditions and associated complex care needs in their own home

What we offer

Bonus Scheme - Earn 21% of your salary
Annual Leave - 32 Days annual leave, inclusive of bank holidays
Career Progression
DBS Check – we cover the cost of your DBS check and subsequent renewals
Ongoing Training and Development
Pension Scheme
Wellbeing Support, Advice and Guidance – via our Employee Assistance Program
Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend
EPIC Awards – monthly recognition
Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app

Fulltime

Ind Manager - Business Service Support

Job Title- IND MANAGER - Business Service support. ARL- 6. Solution Line- WCRG. ...

Location

India , Bengaluru

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Graduation or Post Graduation
12+ years of relevant experience
12+ years of Operations Leadership Experience, with Insurance
Claims Management Experience
Well versed with MS Excel, MS Word
Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
Excellent verbal and written communication skills
Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
The ability to remain calm under pressure and to work flexibly when required
A positive approach and mind-set and excellent attention to detail

Job Responsibility

Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels
Verify claim information and enter details accurately into the claims management system
Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders
Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
Building strong relationships with UK colleagues, and other internal stakeholders
Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs
Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Monitor customer feedback and address concerns promptly to ensure satisfaction

What we offer

Cab Facility
Comprehensive benefits package
Two “Global Wellbeing Days” each year
Variety of workstyle options through Smart Working model
Continuous learning culture

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Support Services Product Line Manager

Designs, plans, develops and manages a product or portfolio of products througho...

Location

Poland , Warszawa

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in computer science, engineering or related field of study
MBA or advanced degree in computer science or engineering preferred
10+ years of work experience in related field
Technical understanding and knowledge of the relevant industry
Extensive team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects
Extensive skills in cost efficient solution building, financial performance metric creation and analysis
Extensive business acumen and knowledge of root cause analysis and problem detection
Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team

Job Responsibility

Independently leads and drives the end to end strategy and operational product roadmap for one or more complex products or a product portfolio
Builds and delivers the value proposition, target customer segments, and business case to bring innovative and disruptive products to market for a product portfolio with respect to the whole company product portfolio (i.e. Product configuration mix, Revenue/Margins, financials, market share)
Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen
Guides key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit)
Creates and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle. (ie. Engineering: product development, Supply Chain: SKUs, inventory and Marketing: marketing and pricing strategies and Go To Market Plan)

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Job Responsibility

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Service Management Support

Office Angels

Location:
United Kingdom , Swindon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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