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Service Management Specialist

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HSBC

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Location:
China, Guangzhou

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist.

Job Responsibility:

  • Lead the design, implementation, and enhancement of service monitoring systems to ensure services operate within agreed Service Level Objectives (SLOs) and enable rapid response to performance indicator breaches
  • Drive automation initiatives by identifying opportunities to replace manual tasks with software solutions, improving efficiency and reliability across systems
  • Perform in-depth system analysis, configuration management, and implement improvements to enhance system software performance, availability, scalability, and reliability
  • Oversee and approve deployment changes, ensuring adherence to best practices and minimizing change-related incidents that could impact the error budget
  • Collaborate with cross-functional teams, including software engineers, testers, and product managers, to ensure systems meet non-functional requirements such as performance, security, and availability
  • Develop and enforce best practices for incident management, root cause analysis, and post-mortem processes to improve system resilience
  • Mentor and guide junior SREs, fostering a culture of continuous learning and operational excellence
  • Maintain and expand system documentation, including runbooks, architecture diagrams, and operational procedures, ensuring critical knowledge is accessible to the team
  • Lead capacity planning and disaster recovery strategies to ensure system readiness for growth and unexpected events
  • Stay updated on industry trends and emerging technologies, driving innovation and improvements in reliability engineering practices

Requirements:

  • Minimum 10 years of experience in production support, SRE, or DevOps roles, with a proven track record of managing and improving large-scale, mission-critical systems
  • Advanced programming and scripting skills (e.g., Java, Python, Go, SQL, API development, backend systems)
  • Extensive experience with containerization (Docker) and orchestration platforms (Kubernetes), including designing and managing large-scale deployments
  • Proficiency in monitoring and observability tools such as Splunk, CloudWatch, AppDynamics, Prometheus, or Grafana
  • Strong expertise in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible, with experience in managing cloud-based infrastructure (AWS, Azure, or GCP)
  • Demonstrable experience in designing and implementing automation pipelines for CI/CD and operational tasks
  • Proven ability to lead cross-functional teams to resolve complex technical issues and drive system improvements
  • Strong understanding of security best practices, including vulnerability management and secure system design
  • Excellent written and verbal communication skills in both Mandarin and English, with the ability to communicate complex technical concepts to diverse audiences
  • Experience in mentoring and leading junior engineers, fostering a collaborative and high-performing team environment
  • Strong analytical and problem-solving skills, with a focus on delivering scalable and reliable solutions
What we offer:
  • Continuous professional development
  • Flexible working
  • Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 24, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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