Service Management Service Manager

The Service Operation Manager will be responsible for developing and leading a team of IT Specialists for day-to-day operations and service lifecycle management involving technical Infrastructure Support operations as part of global Axway Cloud Managed Services. He will be responsible for ensuring the support strategy is in alignment with the overall IT and business direction and meeting the stringent availability KPIs and SLAs. The role requires working and interacting directly with a global management team and stakeholders across the IT groups (e.g. Cloud Infra, Application Management, Cloud COEs, CAB, business owners/users, etc..).