Service Management Service Lead Job at Sopra Steria (Noida)

Chapter Lead Service Owners - Product Manager

We are looking for an experienced Chapter Lead/Product Manager to lead a team of...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
Strong ability to drive a team, and impulse end user customer focused orientation
Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
Good understanding of DevSecOps principles
Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
Experience with budgeting, forecasting, and financial oversight for service-related projects
Fluency in English (written and spoken) is required
proficiency in any other European language is a plus

Job Responsibility

Service Lifecycle Management: Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
Service Definition and Features: Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
Cross-Functional Collaboration: Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
Stakeholder Management: Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and new iPhone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Job Responsibility

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Senior Manager - Category Management (Technology Services)

The Global Category Senior Manager at Amgen will develop and execute global stra...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master’s degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Bachelor’s degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools
Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights
Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment

Job Responsibility

Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk
Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner
Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain
Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact
Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies
Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy
Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend
Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs
Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively

Automotive Service Manager

As an Automotive Service Manager you will be responsible for building relationsh...

Location

United States , Leesburg

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum of 2-3 years of automotive experience with a track record of success
Complex sales experience is required
Excellent one time closing skills
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
Honest, goal-oriented and energetic team player
Must have valid driver's license

Job Responsibility

Manage inbound leads as well as customer satisfaction ratings
Generate cold leads and close sales
Meet, greet and recommend services to customers
Manage technician workflow and the status of customer vehicles’ repairs
Order parts and inventory
Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What we offer

Competitive compensation packages and incentive programs
Ongoing training and field support
Daytime work hours
Growth opportunity

Fulltime

Service Manager

As a Service Manager in the Customer Success Unit, you act as the trusted partne...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven experience in Customer Service or Service Management
Excellent communication, interpersonal, and stakeholder management skills
Proactive attitude to set the standard of what good looks like across the team
Eye for detail to drive continual process improvement
Organised and self-motivated
Strong time management and prioritization skills
Ability to a work in a high pressure environment
Passionate about customer service

Job Responsibility

Focused on delivering "brilliant basics", measured by Leading Indicators of Success
SLA compliance
Manage Tier 3 and 4 accounts with a partnering approach
Act as escalation point for VOCs and manage major incident communications
Liaise with delivery, sales, and Professional Services teams to support customer needs and upsell opportunities
Drive continuous service improvement
Pursue relevant certifications and learning to build technology and best practice expertise
Provide coverage for other Service Managers and take on additional responsibilities as needed
Maintain a customer-obsessed mindset from onboarding through BAU

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Fulltime

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years in Service Business Management with a proven track record of success
First-level and advanced university degree (MBA or equivalent preferred)
Established management background leading senior individual contributors and teams
Strong understanding of competitive market dynamics, business models, strategies, and processes
Organizational design and planning
Problem-solving and productivity management
Strong communication, negotiation, and relationship management skills
Familiarity with financial reporting tools
ability to design and interpret reports
Program management and change management expertise

Job Responsibility

Own the overall business success of a defined set of services, solutions, or portfolio segments
Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE)
Monitor and manage product/service business metrics (attach, penetration, revenue, TCE)
deliver recovery or corrective action plans when needed
Identify and implement process improvements across routes to market, delivery, operations, and team productivity
Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
Act as the focal point for functional team issues and resolution
Provide direction, leadership, and coaching to direct reports
remove barriers to enable success
Create a high-performance, growth-oriented, diverse, and rewarding work environment

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

General Manager - Environmental Services

As a General Manager you will plan, manage, and guide multiple contracted servic...

Location

United States , Wynnewood

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
Healthcare experience preferred
Environmental Services or Housekeeping management experience demonstrating career progression
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
Comfortable reading, understanding, and implementing contractual requirements
Meaningful experience in service industry, contract services, or hospitality environment
Proven ability leading through other managers
Experience in creating and managing a department budget, financial controls and analysis
Experience crafting product sales strategies and implementing operational programs and initiatives

Job Responsibility

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times

Fulltime

Service Management Service Lead

Sopra Steria

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Management Service Lead