Service Management Lead Job at Barclays (Knutsford)

Service Management Service Lead

The Service Operation Manager will be responsible for developing and leading a t...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

12-15 years’ work experience
At least 7-8 years’ experience in independently managing service operations
Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
Experience in organizational change management (transformational experience)
Strong leadership skills including effective time management, prioritization, and delegation of work
Excellent communication skills - should be comfortable with customer handling, capable to leading major incident management calls
Responsible/own the Problem management and capability to drive issues towards closure
Experience in coaching and mentoring teams including their performance appraisals
Should be familiar working on ITSM tools (SNOW etc), Jira confluence, MS project etc

Job Responsibility

Developing and leading a team of IT Specialists for day-to-day operations and service lifecycle management involving technical Infrastructure Support operations as part of global Axway Cloud Managed Services
Ensuring the support strategy is in alignment with the overall IT and business direction and meeting the stringent availability KPIs and SLAs
Working and interacting directly with a global management team and stakeholders across the IT groups (e.g. Cloud Infra, Application Management, Cloud COEs, CAB, business owners/users, etc..)

Fulltime

Senior Platform Lead - Service Management

As Senior Platform Lead – Service Management, you will be accountable for defini...

Location

Spain , Malaga

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Expert understanding and background knowledge of Customer Assurance and Ticketing platforms
Proven leadership and thought leadership skills with a self-starter mentality
Exceptional interpersonal and relationship management skills
Confident and influential communication skills
Internationally proven track record with the ability to work with different markets
Ideally, have Partner Management experience
SAFe Agile
TOGAF
ITIL

Job Responsibility

Define, own, and manage the Platform Portfolio strategy for Customer Assurance, Service Performance Management & Ticketing
Work with Product Portfolio, VBTS, VB Technology and Delivery teams to enhance Customer Assurance, Ticketing & Service Performance Monitoring
Lay out a vision for the capability and associated platforms
Construct platform lean business cases
Manage across teams to prioritise and assure delivery across platforms like ServiceNow
Ensure Group B&C products land on the most effective target platform architecture
Work closely with VBTS Domains to ensure platforms work with evolving operational processes
Collate and define a rolling Roadmap of features
Ensure delivery on time and on budget
Own the annual budget planning cycle for this capability set

Service Management & Lifecycle Lead - VOIS

We are seeking a Service Management & Lifecycle Lead to take end-to-end responsi...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced professional with 12+ years in service management, operations, or related domains
Strong expertise in ITIL practices, including service lifecycle management, incident, problem, and change processes
Proven ability to manage end-to-end service ownership, including SLA monitoring and governance
Skilled in stakeholder engagement, collaboration, and conflict resolution across organisational levels
Strong analytical and reporting capabilities, with hands-on experience in monitoring tools such as Dynatrace
Experience in vendor and partner management, including performance tracking and compliance
Solid understanding of Agile methodologies and non-functional requirements such as scalability and resilience
Knowledge of API integrations, service architecture, and system dependencies
Ability to assess technical solutions considering service quality, operational impact, and cost efficiency
Proactive, detail-oriented, and collaborative, with a strong focus on continuous improvement and customer advocacy

Job Responsibility

Take full ownership of live production services, ensuring performance, stability, and lifecycle governance
Define and manage SLAs, KPIs, escalation paths, and service processes in alignment with ITSM practices
Lead incident and major incident management, including resolution, stakeholder communication, and root cause analysis
Act as the single point of contact (SPOC) for service-related matters and escalations
Design and govern service models, including support structures and non-functional requirements (availability, performance, resilience)
Drive continuous service improvement using insights from incidents, service performance data, and customer feedback
Monitor customer experience across channels and implement improvements where required
Ensure governance of production changes and adherence to service lifecycle and risk management practices
Prepare and present service performance reports and dashboards to senior stakeholders
Lead service reviews and engage with vendors and partners to ensure SLA compliance and service quality

What we offer

Opportunity to lead end-to-end service operations for a critical eSIM platform within a global telecom environment
Exposure to cross-functional collaboration with international teams and stakeholders
Involvement in driving service excellence, customer experience, and operational transformation
Work within a culture that values continuous improvement, innovation, and Agile delivery
Opportunity to influence service strategy, governance, and long-term operational efficiency

Senior Team Lead, Service Delivery Management

The Senior Team Lead in Service Delivery Management at NTT DATA is a pivotal rol...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Solid demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Moderate level of experience managing and leading a service delivery team and / or related function
Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Technical Lead - SAP Field Service Management

Technical Lead - SAP Field Service Management - FSM. FinXL by Randstad Digital f...

Location

Australia , North Sydney

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

Experience in SAP Field Service Management - FSM architecture and configuration
Experience with SAP S/4HANA integration, specifically with CS/PM/Service modules
Experience in Cloud integration (SAP CPI/BTP) and mobile application architecture
Experience with Salesforce Field Service data models and APIs is a significant advantage
Experience leading the technical solution design for SAP FSM, ensuring alignment with SAP Best Practices
Experience designing the architecture for integration flows between SAP FSM and S/4HANA -Master Data, Service Orders, Confirmations
Experience managing the technical data migration strategy from Salesforce Field Service to SAP FSM
Experience providing technical guidance, conducting code reviews, and resolving complex blockers for development and functional teams

Service Lead - Community Service

As a Service Lead in Community, you’ll lead a team of Support Workers to deliver...

Location

Australia , Pakenham

Salary:

Not provided

Aruma

Expiration Date

Until further notice

Requirements

Minimum 3 years in disability services
Relevant qualification in Individual Support or related field
Strong communication and people skills
Ability to work collaboratively and independently
Patient, inclusive, and committed to human rights-based, person-centred approaches
Organised, dependable, and proactive
Open to feedback and continuous development
Emotionally intelligent with empathy
Skilled in mentoring staff, managing service delivery, and engaging families
Understanding of safeguarding, NDIS standards, and legislative requirements

Job Responsibility

Lead a team of Support Workers to deliver high-quality, person-centred services
Work closely with participants, families, and staff to create a positive and inclusive environment
Guide and mentor team
Ensure services are delivered safely, effectively, and in line with Aruma’s values
Play a key role in service development, compliance, and continuous improvement

What we offer

Salary Packaging: Up to $15,900 for everyday living expenses and $2,650 for meals and entertainment – all tax-free
Discounted Health Insurance through Bupa
Free Employee Assistance Program (EAP)
Access to Fitness Passport for discounted gym memberships
Annual BRAVE Awards and regular performance reviews
Ongoing training and career development opportunities
Values-driven culture

Fulltime

Facilities Maintenance Lead / Technical Service Lead

We are looking for Facilities Maintenance Lead / Technical Service Lead for our ...

Location

Israel , Tel Aviv

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

3+ years of experience in maintenance and facilities management
Knowledge of preventive maintenance planning and troubleshooting methodologies
Experience with Building Management Systems (BMS)
Proven tickets/work orders management experience
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Proficiency in English and local languages
Flexibility for post-working hours/weekend support if required

Job Responsibility

Coordinate and oversee maintenance, repair, and operation of all hard service systems including HVAC, electrical, plumbing, and fire protection systems
Conduct regular facility inspections and assessments to identify potential issues and develop comprehensive maintenance plans
Manage and prioritize work orders and service requests to ensure timely resolution and minimize operational downtime
Perform daily, weekly, and monthly Planned Preventative Maintenance (PPM) and handle breakdown maintenance activities
Manage Building Management Systems (BMS) for optimal facility performance
Exposure to building renovation/remodeling projects
Develop and maintain relationships with vendors, contractors, and service providers to ensure quality work and cost-effective solutions
Create and manage Annual Maintenance Contracts (AMC) for efficient service delivery
Assess equipment replacement needs and coordinate spare parts procurement
Ensure compliance with all relevant codes, regulations, and safety standards

What we offer

Stable working hours
Central Tel Aviv location
Entrepreneurial, inclusive culture
Total Rewards program

Fulltime

Manager - Service Management (Change Management Leader)

The Manager, Service Management, Enterprise Change Management provides leadershi...

Location

United States , Iselin; Phoenix; Westwood; Plano; Johnston; Pittsburgh; Medford; Charlotte

Salary:

150000.00 - 190000.00 USD / Year

Citizens Bank

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Five to seven plus years of experience in IT Change Management within a large scale enterprise environment
Demonstrated experience implementing, governing, and maturing ITIL based processes
Hands on experience with ServiceNow ITSM with direct ownership of the Change Management module
ITIL Foundation required, Intermediate or Expert preferred
ServiceNow System Administrator or Implementation Specialist strongly preferred
Strong proficiency with ServiceNow Change workflows, approvals, automation, and reporting
Working knowledge of CMDB, Incident Management, Problem Management, and Release Management
Strong communication, presentation, and documentation skills
Proven leadership, influence, and consensus building capabilities

Job Responsibility

Own and continuously improve the enterprise Change Management process aligned to ITIL principles and organizational objectives
Define, maintain, and enforce Change Management policies, standards, procedures, and governance models
Lead and develop a team of Change Management professionals to ensure consistent execution, quality, and compliance
Drive maturity of Change Management practices to support enterprise scale, regulatory expectations, and transformation initiatives
Own and enhance the ServiceNow Change Management module including workflows, approvals, automation, and integrations
Partner with ServiceNow platform teams to optimize configuration, reporting, dashboards, and automation
Ensure ServiceNow is consistently used as the system of record for all change activity and approvals
Assess proposed changes for technical risk, business impact, operational readiness, and production stability
Challenge change submissions to ensure alignment with risk tolerance, regulatory requirements, and service reliability expectations
Ensure cybersecurity, regulatory, and audit controls are embedded throughout the change lifecycle

What we offer

competitive compensation
comprehensive benefits including medical, dental, and vision coverage
retirement benefits
parental leave
flexible work arrangements
education reimbursement
wellness programs
paid time off exceeds local and state paid leave requirements

Fulltime

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Service Management Lead

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