CrawlJobs Logo

Service Management Executive

vodafone.com Logo

Vodafone

Location Icon

Location:
Türkiye , İstanbul

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Our Service Managers consistently deliver excellent service quality assurance cross all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at VBTS, you must be energetic, highly organized, proactive and leading the customer needs.

Job Responsibility:

  • Customer focused: It is expected from you to create a high quality service experience and satisfaction by going above and beyond for our existing customers. You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate processes to continuously elevate the overall service quality. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity
  • Operational excellence: As a Service Manager, you must understand and own every aspect of your customers. Your responsibility will be providing continuous improvements in customer service by partnering closely with other teams. We expect you to advocate efficiency, quality, and overall excellence in all of your actions and decisions
  • Manage projects for service improvement to provide proactive care, service improvement, inventory reliability and visibility
  • Financials: Service Managers are expected to understand common financials of customers , know their numbers, inventories and able to track down changes and reporting when necessary
  • Reporting: It i a main customer faced output to create well designed, contented reports to customer both in regular cycles and event based requirements. Provide monthly service review meetings with customers, the presentation spans from incident/request ticket respond/resolution kpi’s to project highlights, utilisation reports for upsell and chronic incident investigation results and recommendationsions
  • Publishing meeting notes and coordination between cross-functional Vodafone support & business teams, which could consist of sales and support engineers to provide deadline for every item

Requirements:

  • Bachelor's degree in Business Management, IT or other related field
  • A minimum of 8 years of experience in a technical multi-discipline management
  • Experience of working within the customer faced service management area
  • Performs well in an multi-projects, fast-paced environments and adapt changes rapidly
  • Proven ability to build strong relationships with other business areas, stakeholder management
  • Perform, think and lead well under pressure
  • A calm, considered approach with exceptional communication skills
  • Digital adapting – ability to adopt and adapt quickly to new technology and systems
  • A good enterprise infrastructure (Data, Voice, Security, Cloud) understanding - Cloud knowledge is definite plus
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English language
What we offer:
  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services

Additional Information:

Job Posted:
January 22, 2026

Work Type:
Hybrid work
Icon
Vodafone - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Management Executive

Solution Sales Executive, Service Management

Solution Sales Executive role for Atlassian's Service Collection, focusing on th...
Location
Location
Singapore
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 10 years of experience in Sales with a proven track record of achieving and exceeding sales targets in technology vendors
  • Experience in the ITSM and/or CSM market and familiarity with any mainstream service management and customer service management solutions
  • Experience working with north asia customers, be able to work with local SI partners to respond to RFP/RFI
  • Comfortable of making independent decision driving Co-sell and GTM campaign with other Atlassian team and channel partners in the north asia market
  • Fluency in English is required
Job Responsibility
Job Responsibility
  • Develop and execute a sales strategy to drive revenue growth for Atlassian Service Collection in the North Asia market
  • Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes
  • Work with cross-functional teams, including Enterprise Advocate, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention
  • Represent Atlassian Service Collection at industry events and conferences
  • Provide accurate sales forecasts and reports to senior management team located in Australia
  • Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes
  • Be part of the very first few hire of the Solution Sales Executive team for Service Collection Team based in Singapore
What we offer
What we offer
  • Health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Principal Solutions Sales Executive, Service Management

As a Solution Sales Executive for Jira Service Management, you will be a subject...
Location
Location
United States , San Francisco; Seattle; Austin
Salary
Salary:
187500.00 - 301200.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 7 years of sales experience within large Fortune 500 enterprise accounts
  • Extensive experience in ITSM/ESM solution sales building complex sales strategies
  • Strong understanding of industry trends and competitive landscape
  • Ability to engage with C-level executives and technical audiences
  • Proven track record of driving sales growth and achieving revenue targets
Job Responsibility
Job Responsibility
  • Expert Product Selling: Act as a knowledge leader in the ESM/ITSM industry to build sales strategies and positioning of Jira Service Management in Fortune 500 accounts
  • Sales Strategy Development: Develop and execute sales strategies to drive revenue growth
  • Customer Engagement: Engage with customers to understand their needs and propose suitable solutions, focusing on value-based interactions
  • Cross-functional Collaboration: Work with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Jira Service Management Solution Sales Executive

As a Solution Sales Executive for Jira Service Management, you will serve as a s...
Location
Location
United States , New York; Austin
Salary
Salary:
121000.00 - 194400.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years ITSM Selling Experience in Enterprise and Mid-Market Level Accounts
  • Extensive experience in solution sales, particularly in ITSM and ESM
  • Strong understanding of industry trends and competitive landscape
  • Excellent communication skills, capable of engaging with C-level executives and technical audiences
  • Proven track record of driving sales growth and achieving revenue targets.
Job Responsibility
Job Responsibility
  • Act as a knowledge leader in ITSM industry trends to inform sales strategies and positioning of key product Jira Service Management
  • Collaborate with sales teams to develop and execute sales strategies that drive revenue growth
  • Engage with customers to understand their business needs and propose suitable solutions, focusing on value-based interactions
  • Work closely with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Equity
  • Bonuses
  • Commissions.
  • Fulltime
Read More
Arrow Right

Supplier Service Manager

Join Barclays as a Supplier Service Manager in our newly created team, where you...
Location
Location
United Kingdom , Northampton; Knutsford; Greater Manchester; Cardiff
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong relationship management and supplier management expertise
  • Proven influencing skills to build trust and drive outcomes
  • Advanced data proficiency, with strong analytic and presentation skills
Job Responsibility
Job Responsibility
  • Manage third‑party suppliers to drive transformation
  • Minimise risks, oversee supplier performance, remediate breaches, and identify cost savings
  • Use analytic and presentation skills to deliver personalised insights that influence stakeholders
  • Support major transformation initiatives and ensure smooth execution of change programmes
  • Development of strategic direction for IT Services
  • Management of the IT Services department, including oversight of IT Services colleagues and their performance
  • Relationship management of IT Services stakeholders
  • Development and implementation of policies and procedures for IT Services
  • Management of IT Services risk
  • Monitoring the financial performance of the IT Services department
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Automotive Service Manager

As an Automotive Service Manager you will be responsible for building relationsh...
Location
Location
United States , Leesburg
Salary
Salary:
Not provided
aamco.com Logo
AAMCO Franchise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2-3 years of automotive experience with a track record of success
  • Complex sales experience is required
  • Excellent one time closing skills
  • Strong commitment to customer service and relationship building
  • Ability to communicate and use interpersonal skills at a sustained high level
  • Capable of multi-tasking and executing in a fast paced environment
  • Honest, goal-oriented and energetic team player
  • Must have valid driver's license
Job Responsibility
Job Responsibility
  • Manage inbound leads as well as customer satisfaction ratings
  • Generate cold leads and close sales
  • Meet, greet and recommend services to customers
  • Manage technician workflow and the status of customer vehicles’ repairs
  • Order parts and inventory
  • Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
What we offer
What we offer
  • Competitive compensation packages and incentive programs
  • Ongoing training and field support
  • Daytime work hours
  • Growth opportunity
  • Fulltime
Read More
Arrow Right

General Manager - Environmental Services

As a General Manager you will plan, manage, and guide multiple contracted servic...
Location
Location
United States , Wynnewood
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
  • Healthcare experience preferred
  • Environmental Services or Housekeeping management experience demonstrating career progression
  • The ability to focus on client and customer services, entrepreneurship and building and growing a strong business
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
  • Comfortable reading, understanding, and implementing contractual requirements
  • Meaningful experience in service industry, contract services, or hospitality environment
  • Proven ability leading through other managers
  • Experience in creating and managing a department budget, financial controls and analysis
  • Experience crafting product sales strategies and implementing operational programs and initiatives
Job Responsibility
Job Responsibility
  • Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
  • Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
  • Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
  • Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
  • In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
  • Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
  • Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times
  • Fulltime
Read More
Arrow Right

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...
Location
Location
South Korea , Icheon
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
  • Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
  • Experience in service operations management with experience managing service engineers and executing customer service operations
  • Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
  • Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
  • System performance related data analysis, system troubleshooting and applied technical problem solving skills required
  • 5+ years of people managing experience, managing technical customer support teams
  • Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
  • Capable to manage customers/stakeholders and high pressured situations
  • Bachelor’s degree in engineering related field is required and Master’s Degree is preferred
Job Responsibility
Job Responsibility
  • Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
  • Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
  • Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
  • Executes inventory management control and forecasting in coordination with regional and corporate logistics
  • Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
  • Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
  • Reviews long term service strategies with the Customer and confirm plans
  • Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
  • Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
  • Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department
  • Fulltime
Read More
Arrow Right

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service delivery, service level management, or IT support in an enterprise environment
  • Familiarity with ITIL principles and continuous improvement methodologies
  • Ability to translate customer needs into actionable service and operational improvements
  • Strong communication and stakeholder management skills
  • Experience supporting complex or business-critical software applications is a strong asset
  • Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
  • Languages: Dutch and English are required
  • French is a plus.
Job Responsibility
Job Responsibility
  • Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
  • Guide CuCa consultants in their daily execution and customer interactions
  • Lead service review meetings and communicate clearly through reports and dashboards
  • Align third-party services with contractual and technical standards
  • Identify and drive continuous service improvements, both operational and strategic
  • Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
  • Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
  • Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
  • Provide input for budget follow-up and support contract renewals
  • Guide the onboarding of new customers, ensuring a smooth transition into operational support.
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events.
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy