Service Management Executive

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
• Prepare documentation or visuals of performance for client
• analyze trends NPS scores to identify areas for improvement
• Work with sales and marketing teams to boost customer referrals and develop case studies
• Engage in special projects, events and campaigns
• Manage customer feedback and postmortems

• 8-10 years of experience in communications, customer success management
• Strong skills in verbal and written communications, strategic planning, and project management
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Experience creating KPI reports for both technical and non-technical audiences
• Bachelor's degree in Business Management, IT or other related field.
• A minimum of 10 years of experience in a technical multi-discipline management.
• Experience of working within the customer faced service management area.
• Performs well in an multi-projects, fast-paced environments and adapt changes rapidly.
• Proven ability to build strong relationships with other business areas, stakeholder management.
• Perform, think and lead well under pressure.
• A calm, considered approach with exceptional communication skills.
• Digital adapting – ability to adopt and adapt quickly to new technology and systems.
• Seizing opportunities in the field of managed services
• A good enterprise infrastructure (Data, Voice, Security, Cloud) understanding - Cloud knowledge is definite plus
• Good knowledge of MS Office.
• Able to communicate, read, and write effectively in the English language

Cloud knowledge is definite plus

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services