Service Management Consultant - DORA

• Service Management: Lead the implementation and optimization of service management practices, ensuring efficient and effective service delivery across the organization
• DORA Expertise: Provide guidance and expertise on DORA requirements, ensuring operational resilience and compliance within the HR IT landscape
• Compliance Assurance: Ensure adherence to global/local IT regulatory requirements for the finance and insurance industry, maintaining audit-proof systems and processes
• Stakeholder Engagement: Collaborate with HR, IT, and business units to gather requirements, provide updates, and ensure alignment with organizational objectives
• Process Improvement: Identify opportunities for process improvement and implement solutions to enhance service management and operational resilience
• Documentation: Create and maintain documentation related to service management practices, compliance standards, and DORA requirements
• Training and Support: Provide training and support to teams, facilitating smooth adoption and utilization of service management practices and compliance standards

• Service Management Expertise: Proven experience in service management, with a focus on operational resilience and compliance
• DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry
• Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security
• SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape
• Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues
• Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels
• Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups
• Experience: 8 to 11 years
• Qualifications: BE BTech MCA

Understanding of SuccessFactors applications would be an added advantage for this role.