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Service Management Consultant - DORA

India, Noida · Job Posted March 01, 2026
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Job Description

Service Management Consultant with deep knowledge in DORA (Digital Operational Resilience Act) and compliance topics. Understanding of SuccessFactors applications would be an added advantage for this role. The Service Management Consultant will be responsible for ensuring robust service management practices, with a focus on operational resilience and compliance. This role involves collaborating with various teams to implement best practices, optimize service delivery, and ensure adherence to regulatory requirements, including DORA.

Job Responsibility

  • Service Management: Lead the implementation and optimization of service management practices, ensuring efficient and effective service delivery across the organization
  • DORA Expertise: Provide guidance and expertise on DORA requirements, ensuring operational resilience and compliance within the HR IT landscape
  • Compliance Assurance: Ensure adherence to global/local IT regulatory requirements for the finance and insurance industry, maintaining audit-proof systems and processes
  • Stakeholder Engagement: Collaborate with HR, IT, and business units to gather requirements, provide updates, and ensure alignment with organizational objectives
  • Process Improvement: Identify opportunities for process improvement and implement solutions to enhance service management and operational resilience
  • Documentation: Create and maintain documentation related to service management practices, compliance standards, and DORA requirements
  • Training and Support: Provide training and support to teams, facilitating smooth adoption and utilization of service management practices and compliance standards

Requirements

  • Service Management Expertise: Proven experience in service management, with a focus on operational resilience and compliance
  • DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry
  • Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security
  • SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape
  • Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues
  • Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels
  • Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups
  • Experience: 8 to 11 years
  • Qualifications: BE BTech MCA

Nice to have

Understanding of SuccessFactors applications would be an added advantage for this role.

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