Service Management Analyst Job at Brandeis University (Waltham)

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Business Analyst - Parts Services Configuration Management

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

At least 2 years of project management experience, with PMP certification considered an asset
At least 5 years of experience in the aerospace industry or other complex product industries, ideally at Bombardier
At least 3 years of SAP material master experience
Proven ability to improve business process efficiency using technology and process improvement methodologies
Appropriate interpersonal skills and communication methods to effectively develop presentations, present business cases and communicate to all levels of the organization
Flexible and adaptable to constant change with the ability to anticipate business needs and comfortable dealing with ambiguity
Self-motivated and resourceful with great organizational skills leading to deliver on time, consistently
Team player, customer service focused individual who can work collaboratively within cross functional groups in a global network
Proficient Computer skills – MS Suite (Required), Advance excel (Required), Access (Highly Preferred), Power BI (Highly Preferred), SQL (Preferred), Python / R Studio (Asset) with the ability and excitement to learn new tools as they become available
Occasional travel may be required in this role

Job Responsibility

Work with multifunctional team (Customer Services, Inventory Control, Engineering, Material Logistics, Aftermarket Quality, BAS sites) to successfully complete projects, monitor project timelines, and report to management on project health
Structure and coordinate projects while supporting various departments in implementing initiatives, adopting a participative leadership style
Prepare weekly governance of Parts Services Configuration Management
Analyze, solve problems and suggest improvements to Parts Services teams within our worldwide parts network to improve parts availability on SAP Material Master
Lead and/or participate in continuous improvement initiatives to augment your or the team’s operational processes efficiencies
Provide ad-hoc analysis requirements as needed

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

IT Service Management Reporting Analyst

Citi’s IT Service Management (ITSM) and Production Operations organization suppo...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience creating ITSM reports and dashboards using the ServiceNow platform, Grafana, and Tableau
Deep working knowledge of ITIL v4 – Foundation required
Managing Professional preferred
Deep understanding of best practices across Incident, Problem, Change, Knowledge, and Request Management and familiarity with reporting/metrics design
Conversant across infrastructure, applications, and cloud technologies
Outstanding written, verbal, and non-verbal communication
proven influencer who adapts rapidly to different audiences
Lean Six Sigma/Black Belt advantageous

Job Responsibility

End-to-end accountability, working in conjunction with key stakeholders, for developing and creating strategic ITSM reporting, including ServiceNow on-platform reports and dashboards using Performance / Platform Analytics and dashboards
Working with customers and stakeholders to identify, inventory, assess, rationalize, and prioritize reporting needs and requests
Design, develop, and implement timely and accurate data/reports using on-platform ServiceNow reports/dashboards, Grafana, and Tableau
Develop and implement centrally published reports and dashboards for key ITSM key indicators and metrics that meet the enterprise needs for all business sectors
Gather critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
Partner with customers and stakeholders to ensure standardized utilization of the reporting capabilities within the ServiceNow Platform
Develop guidelines, processes, and best-practices to ensure consistent usage of data elements and elimination of redundant reporting within the platform
Create and review reports for platform performance optimization
Create 'best practices' documentation for end-users on how to minimize negative platform performance when creating reports and dashboards
Develop reports and dashboards based on requirements gathered, partnering with stakeholders to deliver as well as train on report development to enable self-sufficiency

Fulltime

Reference Data Services Analyst

The Reference Data Services Analyst 2 is a developing professional role. Applies...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization
Good awareness of client needs/expectations
Financial services related qualifications (e.g. IAQ or similar)
Bachelor's/University degree or equivalent experience

Job Responsibility

Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams
Identify opportunities for improvements to quality of data and client service levels
Acts as backup for manager
Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements
Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Fulltime

New Activity Risk Management Lead Analyst

The Lead Analyst will play a critical role in the team, working with the New Act...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Understanding of different risk types, e.g., market risk, credit risk, operational risk, liquidity risk, franchise risk, legal risk, reputational risk, and regulatory risk
Experience in the Financial Services industry
Product knowledge over a broad set of asset classes, expense initiatives and operating model changes
Familiarity with Citi’s businesses, products, operations and risk management
Excellent organizational, communication, and interpersonal abilities
Capability to manage multiple priorities in complex environment
Strong teamwork and independent problem-solving skills
Proficient in usage of software applications, data management and report preparation
Ability to build strong internal and external networks
Bachelor’s/University degree or equivalent experience

Job Responsibility

Participate in the evaluation of risk issues, and document meeting discussions and ensure that the issues raised during the New Activity Approval Process are duly addressed and resolved
Screen new activity proposals to make appropriate risk decision and ensure stakeholder understand their roles and responsibilities
Support Services, Banking and Functions New Activity Risk Managers throughout the review process including screening business proposals and making appropriate recommendations for review required, ensuring all process stakeholders understand their role, have all required information and system access and that all steps are completed correctly
Ensure that formal documentation is maintained, including conclusions, conditions, follow-ups, reports and metrics of New Activity Approval Process proceedings and decisions
Provide reports and analysis from the global database to meet business, regulatory and audit requirements
Collaborate and assist in reviewing global initiatives that could impact their particular geography / time-zone
Organize New Activity Risk Management tasks, including scheduling Kick-off meetings, proposal reviews, and monitoring follow-ups and conditions for completion
Assist the Services, Banking and Functions sub-Committees Chairs by preparing approval meetings and working collaboratively with committee stakeholders
Review materials prepared for submission to the Services & Banking Committees and ensuring completeness as per the policy and procedure
Prepare and document meetings between the Services, Banking and Functions New Activity Risk Managers and the Products Heads or Business Sponsors

What we offer

Professional development in a truly global environment
Inclusive and friendly corporate culture where gender diversity and equality is widely recognized
A supportive workplace for professionals returning to the office from childcare leave
An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services
Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)

Fulltime

Program Management Analyst

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 8+ years of working experience in financial services / Banking industry
Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
Knowledge of third-party management risk and control methodologies and best practices
Team management skills preferred
Supply chain management experience preferred
Bachelor’s degree required
Master’s Degree preferred
Professional Qualifications including CA/ICWA/ACS etc

Job Responsibility

Execute day-to-day activities in support of Citi’s Third-Party Management Program
Implement key, standardized processes related to compliance with Citi’s policies and standards
Guide internal stakeholders
Monitor the timely and effective completion of activities related to Third Party lifecycle
Ensure data accuracy for the reporting of third-party related metrics
Improve current processes and share best practices with management team
Participate in team meetings to analyze documentation and processes
Assist management in gathering data and information
Provide guidance to junior TPU analysts
Verify third parties’ policies and procedures compliance

What we offer

Best-in-class benefits
Equal opportunity and affirmative action employer

Fulltime

Program Management Jr Analyst

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 6+ years of working experience in financial services / Banking industry
Professional Qualification preferably CA fresher’s
Excellent Communication skills
Good excel skills
Bachelor’s degree required
Professional Qualification – CA preferred

Job Responsibility

Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders
Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
Act as Level 1 Reviewer in the team and understand the nuances of the Third-Party Management process in detail
Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks
Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures
Identify and report gaps if any, to senior management
Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations
Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Program Management Jr Analyst

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 6+ years of working experience in financial services / Banking industry
Professional Qualification preferably CA fresher’s
Excellent Communication skills
Good excel skills
Bachelor’s degree required
Professional Qualification – CA preferred

Job Responsibility

Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders
Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
Act as Level 1 Reviewer in the team and understand the nuances of the Third-Party Management process in detail
Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks
Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures
Identify and report gaps if any, to senior management
Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations
Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks

Fulltime

Service Management Analyst

Brandeis University

Location:
United States , Waltham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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