Service Management Advisor 3

The primary goal of Change Management is to control how, when, and why changes are made to the International Networks, minimizing the risk of unplanned customer impact. Continuous improvement tools and techniques are used to enhance how we work. We collaborate with Platform, Operational teams, and in-country suppliers to deploy changes that fix faults, increase capacity, and introduce new features, products, and services. We also work with customer-facing teams to ensure impacted customers are notified within agreed SLAs and handle escalations effectively.