Service Level Manager, Sopra Steria

Sopra Steria

Location:
Belgium, Brussels

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core operations using leading software solutions like DELMIA Quintiq. We support some of the world’s largest organizations in running their operations efficiently. Our Customer Care (CuCa) team ensures these solutions continue to perform at the highest level after the go-live. As a Service Level Manager, you are responsible for the continuity, quality, and future-readiness of services delivered by the CuCa team. You combine day-to-day service governance with a proactive and advisory mindset. Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56,000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider.

Job Responsibility:

Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
Guide CuCa consultants in their daily execution and customer interactions
Lead service review meetings and communicate clearly through reports and dashboards
Align third-party services with contractual and technical standards
Identify and drive continuous service improvements, both operational and strategic
Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
Provide input for budget follow-up and support contract renewals
Guide the onboarding of new customers, ensuring a smooth transition into operational support.

Requirements:

Proven experience in service delivery, service level management, or IT support in an enterprise environment
Familiarity with ITIL principles and continuous improvement methodologies
Ability to translate customer needs into actionable service and operational improvements
Strong communication and stakeholder management skills
Experience supporting complex or business-critical software applications is a strong asset
Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
Languages: Dutch and English are required
French is a plus.

What we offer:

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events.

Additional Information:

Job Posted:
June 26, 2025

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Service Level Manager