Service Leader Jobs

P&C Services Team Leader (services for the Netherlands)

Lead one of the GBO P&C Services teams, which is responsible for P&C processes (...

Location

Poland , Poznan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

passion for working with people and successfully leading them by example
strong knowledge of HR/Payroll environment (with min. 3 years of experience)
communication in English is a strong point
passion for people and enjoy working in a vibrant and changing environment
passion for transition and leading the change
service oriented and customer focused background
understanding and passion for IKEA values

Job Responsibility

lead the country P&C Netherlands team to deliver services according to the service levels agreed with the client
proactively provide to a country required competence and lead solutions and initiatives implementation
maintain and develop P&C competence in your team
resolve first level and escalate, when necessary, follow up on the status of outstanding issues
manage the continuous improvement of process and working routines
recruit competent new co-workers
take an active role in coaching and developing PA/PY P&C staff knowledge, skills, and competence
be responsible for coordination of trainings, keeping high level of motivation and other activities related with team leading
active participation & coordination in relevant project deliverables
be a part of a work environment where the IKEA culture is a strong and living reality

What we offer

hybrid working model
fantastic office furnished with IKEA furniture
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment
flexible working hours
annual appreciation bonus dependent on performance
home work allowance
cafeteria system
Tack! loyalty programme

Fulltime

New

Client Services Team Leader

Are you a Team Leader with a passion for delivering exceptional Customer experie...

Location

Australia , Brisbane

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience in leading teams
Excellent organisational and time management skills
Excellent interpersonal and communication skills
Demonstrated customer service experience preferred
Sound statistical/analytical skills
Intermediate to advanced use of MS Office suite and Genesys desirable
Contact Centre experience preferred

Job Responsibility

Manage a team of Client Services Officers to deliver first-contact resolution and outstanding client experiences
Oversee daily operations including real-time management, planning, and resource allocation
Identify and implement business improvement opportunities to enhance service delivery
Manage performance through performance monitoring, system audits and quality assurance measures
Drive employee engagement, culture, and professional development initiatives
Ensure compliance with WHS, quality, and contractual standards

What we offer

Supported by a values-driven culture
Opportunities for professional growth
Collaborative leadership team
Commitment to Equality, Diversity and Inclusivity

Fulltime

Guest Services Team Leader

We are recruiting a Guest Services Team Leader to join our vibrant and friendly ...

Location

Ireland , Dublin

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
Be confident in stakeholder management, including client, the team, and peers
Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders
Possess excellent organization skills, a can-do attitude, and a passion for delivering high standard service
Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette

Job Responsibility

Meeting and greeting all visitors to site
Managing, training, and continuously engaging with the team to ensure high levels of productivity
Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
Being involved in staff events from the social aspect to planning and implementing with the office leadership team
Booking and supporting all meetings and events, using EMS

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Tax-saver tickets on public transport in partnership with Travel Hub
Bike to Work Scheme
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital counsellor services
Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test

Fulltime

Team Leader Day Services

We are currently seeking applications from those interested in joining us as Tea...

Location

Ireland , Sligo

Salary:

Not provided

Orchard Care Group

Expiration Date

Until further notice

Requirements

Qualification in relevant discipline (e.g.: social care, health, community care sector) level 7 minimum with 3+ years experience in Disability Services
Experience in overseeing the supervision of staff would be highly desirable
Strong knowledge of care practices, protocols, and regulatory requirements in the care sector
Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and teams
Proficient in documentation and record-keeping, with attention to detail
Ability to handle multiple tasks, prioritise workload, and work under pressure
Strong organisational and problem-solving skills
Compassionate, empathetic, and patient-oriented approach to care
Understanding of the New Directions model, successful applicants should have the ability to develop and maintain support /care plans and provide required support and care to clients on an individual person-centred basis
Experience working with both intellectual disabilities and autism

Job Responsibility

encourage a supportive and collaborative culture among your team
Ensure the ongoing focus on the care of the people we support
Understand and deliver on our Vision, Mission, and Values
Assume management responsibilities in the absence of the Person in Charge
Foster the development of team members at all times
support individuals to live their best lives, achieving day to day goals and promoting independence and integration within the community
promote the people we support to be involved in various activities (i.e., gardening, arts/crafts and many more activities) on-site at the day service and assist them with activities and day trips in the community

What we offer

Comprehensive induction process
Extensive training programme
On-going mentoring and support
Continuous Professional Development support
Career progression opportunities
Orchard Values Champion Award
Refer a friend initiative
Working in a well-resourced environment with access to the multidisciplinary team
Employee Assistance Programme for staff and their families

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

Food & Beverage Service Expert Shift Leader

We are looking for a passionate Food & Beverage Service Expert Shift Leader to j...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Menu knowledge is essential
To be able to recommend and to “sell” menu items using suggestive and up-selling techniques in a professional manner
To ensure that food and drinks are served in a consistent manner, in line with standard presentation for food and drinks
To follow the clearing procedure and ensure all room are cleared after each shift
To support in leading the team shift operations
A warm, people-oriented demeanor
A team-player attitude
A safety-first approach
Positive outlook and dependability
Ability to move and lift objects weighing up to 50 lbs

Job Responsibility

Menu knowledge is essential
Recommend and “sell” menu items using suggestive and up-selling techniques in a professional manner
Ensure food and drinks are served in a consistent manner
Follow the clearing procedure and ensure rooms are cleared after each shift
Support in leading the team shift operations

What we offer

Team-spirited co-workers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

Fulltime

Customer Service Team Leader

Lead a team for our Luxury Retail client, based in Loversall, Doncaster. Report ...

Location

United Kingdom , Doncaster

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service leadership, preferably in retail
Leadership abilities with a passion and ability for motivating others
Excellent communication skills, both verbal and written
A passion for delivering outstanding customer experiences

Job Responsibility

Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards
Actively seek opportunities to boost team productivity, efficiency, and service quality
Ensure accurate and up-to-date reporting data for all logs and performance metrics
Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities
Provide regular updates on team performance and develop actionable improvement plans
Distribute tickets and monitor team performance, ensuring high accuracy and attendance
Foster individual skill development and accountability for SLA and KPI targets
Review processes regularly and implement necessary improvements
Engage in meetings and contribute to ongoing process enhancements

Fulltime

Service Leader

OysterLink

Location:
United States , Boise

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

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