Service Leader Level 1 Job at Community Integrated Care (Newcastle Upon Tyne)

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...

Location

United Kingdom , Wallsend

Salary:

36000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong leadership and team management skills
Excellent customer service ethos, capable of handling sensitive situations with care
Solid understanding of core operational functions and processes
Exceptional communication, coaching, and interpersonal abilities
High attention to detail and commitment to accuracy
Ability to work under pressure and manage competing priorities
Analytical thinking with solution-oriented mindset
Proficiency in Microsoft Office and relevant operational systems

Job Responsibility

Lead and develop a high-performing team of 10-15 individuals across various operational functions
Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
Act as a point of escalation for complex queries and provide empathetic solutions
Champion a proactive customer service culture that meets service levels and KPIs

What we offer

Free parking onsite and accessible via public transport
Hybrid working pattern introduced after 3 months: 2 days from home
Free access to an onsite gym
Private healthcare

Fulltime

Restaurant and Bakery Shift Leader

At Perkins Restaurant & Bakery our employees are part of the Perkins extended fa...

Location

United States , Grand Island

Salary:

15.25 - 15.50 USD / Hour

Perkins Restaurant & Bakery

Expiration Date

Until further notice

Requirements

High school diploma
1-year experience preferably in the food service industry
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards
Must be able to communicate clearly
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment
Must be able to fit through openings 30” wide

Job Responsibility

Support management in meeting restaurant goals through the implementation, management and enforcement of company policies, procedures, programs and performance standards
Ensure all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner
Perform/assist all functions for all positions in the restaurant
Shift Readiness – Set up each shift for success through planning, inspection and anticipation of challenges
Direct Your Shift – Execute plan to lead a great shift, maintain standards, keep team positive, organized and focused
Follow Up – Measure results of the shift, communicate with management regarding employee performance, guest concerns, food or maintenance issues

What we offer

Medical, Dental, Vision, Wellness Program, Life Insurance, Disability Insurance
401k, Health Savings Account
Employee Assistance Program, Employee Discount Program, Vacation/Sick Time Benefits, Travel Accident Insurance
Discounted Tuition, Waived Application Fee, Deferred Tuition, Complimentary Course

Fulltime

Restaurant and Bakery Shift Leader

A shift leader is empowered to support management in meeting restaurant goals th...

Location

United States , Bristol

Salary:

12.00 - 14.00 USD / Hour

Perkins Restaurant & Bakery

Expiration Date

Until further notice

Requirements

High school diploma
some college or degree preferred
1-year experience preferably in the food service industry
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards
Must be able to communicate clearly
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment

Job Responsibility

Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations
Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant
Shift Readiness – Set up each shift for success through thorough planning, careful inspection and anticipation of potential challenges which may arise during the shift
Direct Your Shift – Execute your plan to lead a great shift
Follow Up – Measure the results of the shift against your plan and ensuring the restaurant is ready for the next Guest and for the next shift

What we offer

Medical, Dental, Vision, Wellness Program, Life Insurance, Disability Insurance
401k, Health Savings Account
Employee Assistance Program, Employee Discount Program, Vacation/Sick Time Benefits, Travel Accident Insurance
Discounted Tuition, Waived Application Fee, Deferred Tuition, Complimentary Course, & More!

Fulltime

Retrofit Solutions Leader

This Retrofit Solutions Leader position is opened at Airbus India Pvt Limited in...

Location

India , Bangalore Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Good engineering drawing reading skills
Knowledge of aircraft systems
Airbus tools
Knowledge on configuration management
Proactive and good team player
Good communication skills
English: Fluent
Required Competencies: Answer customer technical queries (2 - Autonomous Level), Communicate (for non comms professional) (2 - Autonomous Level), Configuration Management in service (2 - Autonomous Level), Customer Business & Operations (1 - Basic Level), Customer expectations & needs (2 - Autonomous Level), Digital collaboration tools (2 - Autonomous Level), Export Control Basics (1 - Basic Level), Interact and Influence (2 - Autonomous Level), Relevant Airworthiness process knowledge (2 - Autonomous Level), Service Bulletin scrutinization (2 - Autonomous Level), Sustainability fundamentals (2 - Autonomous Level)

Job Responsibility

Act as the main End to End (E2E) project leader and focal point for any technical open point, queries, planning, issue requiring Airbus support on a Service Bulletin (SB)
Collect or ensure the availability of the engineering source data needed to write the SB test procedure
Verify the test written by the SB Test Provider
Applicability calculation and ensure the 4 eyes principle is done for all Airworthiness Directive (AD) related SB
Initiate the SB Preparation Dossier
Organize the Handover meeting with the Retrofit Solutions Engineer RSE when the Solutions Embodiment Kick Off Meeting (SEKOM) decision is “Go” or “Go If”
Create MOD Close To Known (CTK) and approves Modification Proposal (MP) intent (Non Specific Design)
Identify the MOD that are applicable for a range of Manufacturer Serial Number (MSN) effectivity
Produce the SB Preparation Dossier including Service Bulletin Concurrent Requirement (SBCR) and Preparation sheet (MOD to be applied by MSN, Concurrent requirement, Engineering Configuration definition, Reason etc…)
Validate SBCR on SB_issue 00

Fulltime

Sales Administrator / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Critical Environment Operations Manager

Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers...

Location

United States , Quincy

Salary:

127600.00 - 229200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
1+ year(s) people management experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
6+ years enterprise-level experience managing large scale and complex projects/programs AND 6+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 6+ years experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+
Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
5+ years experience leading diverse, technical workforce or managing global and virtual teams
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience working on large scale CE projects
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Job Responsibility

Clarifies and refines strategic vision to communicate to their teams and drives alignment of operational strategies with a security-first culture
Brings suggestions including security enhancement to local management team and/or global leaders or partners
Reviews Objectives and Key Results (OKRs) and Key Performance indicators (KPIs) and provides input to improve or make KPIs and OKRs more efficient/effective
Understands key business drivers and where Data Center Operations (DCOPS) feeds into business success
Understands connections between different organizations and their related initiatives
Suggests or recommends risk-based decisions or escalates based on what is best for business and strategy, and without all the data
Frames DCOPs challenges in context of business expectations and drives business context
Understands key financial metrics, understands how to grow an organization, and exhibits a One Microsoft mentality
May change course and strategically delegates tasks
Influences guidelines that to ensure they are consistent with contractual service agreements and security standards

Fulltime

Customer Support Team Leader

The Customer Support Team Leader will manage a team of accommodation specialists...

Location

United Kingdom , Exeter

Salary:

32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

Job Responsibility

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues

What we offer

25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Many social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies and a company wide induction programme
Opportunities for world travel

Fulltime

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Service Leader Level 1

Job Description

Job Responsibility

Requirements

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