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Compass Associates is proud to partner with a well-established and values-driven charity in their search for a Service Leader to join their supported living operation in the Southport and Sefton area. With a clear organisational strategy centred around delivering a best life possible for the people they support, this is a provider that invests in its people, promotes from within, and builds strong, collaborative teams at every level. The charity operates across multiple services and regions, with a clear focus on person-centred care, active citizenship, and community engagement. They have a track record of developing internal talent, and this vacancy is a direct result of two existing team members being promoted, which speaks to the culture they have built. The successful candidate will join a team of five established Service Leaders and benefit from strong peer support and clear regional leadership above them.
Job Responsibility
Leading, developing, and engaging a frontline team to deliver outstanding, person-centred support
Setting clear expectations, coaching individuals, and building a motivated and committed workforce
Overseeing the development, delivery, and review of person-led care and support plans
Driving continuous improvement through quality assurance frameworks and KPI monitoring, with a focus on reflective practice
Ensuring services operate in line with CQC regulations and contractual requirements
Managing risk appropriately, escalating where needed, and maintaining all legal and professional standards associated with social care
Identifying internal talent, supporting personal development, and role modelling positive leadership to inspire progression within the team
Managing service budgets and delivered hours, monitoring contracted versus commissioned hours, and ensuring efficient, sustainable service delivery
Requirements
A hands-on, flexible leader with experience in health and social care settings
Demonstrated ability to lead, motivate, and develop frontline teams
Strong communication and interpersonal skills, with the ability to build effective relationships with people supported, colleagues, families, and external stakeholders
Able to provide practical examples of leadership, quality improvement, and person-centred practice
Comfortable working across a varied caseload including learning disabilities, mental health, physical conditions, and challenging behaviours
Nice to have
Professional qualification in Health and Social Care, Level 4 or Level 5 desirable
Experience working to CQC or CI regulations and inspection processes
Experience managing budgets and working across multiple sites
Familiarity with multidisciplinary team working and case review processes
What we offer
Supportive regional leadership structure with clear progression pathways
Organisation with a strong internal promotion culture and ongoing learning and development