Service Leader - Fostering Support Jobs

Israel Support Services Delivery Country Leader

The Israel Service Experience Country Leader manages the service experience deli...

Location

Israel , Ra'anana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

At least 12 years in Service Business Management with a strong background in managing high-level individual contributors
Solid experience in a similar role
Experience leading teams that deliver technical services
University degree, with advanced degrees preferred
Excellent knowledge of the market and competitive dynamics
Strong understanding of business models, strategies, and processes
Ability to manage people and business relationships
Experience in organizational design and planning
Strong problem-solving skills
Ability to manage team productivity

Job Responsibility

Oversee the success of the team
Set strategic plans for the service business, monitor performance, and implement improvements
Track and manage key business metrics like revenue and customer satisfaction
Create action plans for any issues
Build strong relationships with various internal teams and external partners
Lead initiatives that enhance the team's results
Assign tasks, provide direction and coaching, and remove obstacles to help your team succeed
Foster a work environment encouraging growth, high performance, and rewards
Achieve diversity and HR goals
Mentor other team members and contribute to initiatives that enhance employee development

What we offer

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Team Leader Day Services

We are currently seeking applications from those interested in joining us as Tea...

Location

Ireland , Sligo

Salary:

Not provided

Orchard Care Group

Expiration Date

Until further notice

Requirements

Qualification in relevant discipline (e.g.: social care, health, community care sector) level 7 minimum with 3+ years experience in Disability Services
Experience in overseeing the supervision of staff would be highly desirable
Strong knowledge of care practices, protocols, and regulatory requirements in the care sector
Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and teams
Proficient in documentation and record-keeping, with attention to detail
Ability to handle multiple tasks, prioritise workload, and work under pressure
Strong organisational and problem-solving skills
Compassionate, empathetic, and patient-oriented approach to care
Understanding of the New Directions model, successful applicants should have the ability to develop and maintain support /care plans and provide required support and care to clients on an individual person-centred basis
Experience working with both intellectual disabilities and autism

Job Responsibility

encourage a supportive and collaborative culture among your team
Ensure the ongoing focus on the care of the people we support
Understand and deliver on our Vision, Mission, and Values
Assume management responsibilities in the absence of the Person in Charge
Foster the development of team members at all times
support individuals to live their best lives, achieving day to day goals and promoting independence and integration within the community
promote the people we support to be involved in various activities (i.e., gardening, arts/crafts and many more activities) on-site at the day service and assist them with activities and day trips in the community

What we offer

Comprehensive induction process
Extensive training programme
On-going mentoring and support
Continuous Professional Development support
Career progression opportunities
Orchard Values Champion Award
Refer a friend initiative
Working in a well-resourced environment with access to the multidisciplinary team
Employee Assistance Programme for staff and their families

Fulltime

Director of Services

The Director of Services is a key member of the senior leadership team and is re...

Location

Canada , Winnipeg

Salary:

Not provided

Epic Opportunities

Expiration Date

January 09, 2026

Requirements

Bachelor’s degree in Social Services, Human Services, Leadership, or Disability & Community Support Diploma an asset
Significant leadership (5 or more years) experience within social services, community-based support, or a related sector
Demonstrated success in program development, service evaluation, and financial oversight
Strong understanding of person-centered, inclusive, and culturally responsive practices
Excellent communication, relationship-building, and organizational skills
Demonstrated ability to ability critical thinking and plan strategically
Proven ability to lead diverse teams through inspiration, accountability, and collaboration
Experience in developing budgets and a good understanding of financial statements required

Job Responsibility

Provide strategic leadership and oversight for all service delivery functions
Ensure services reflect and uphold organizational commitments to equity, inclusion, and cultural responsiveness
Foster a culture of excellence, accountability, and continuous improvement across all service teams
Develop and inspire systems and supports that help individuals achieve their personal goals and desired outcomes
Lead strategic initiatives related to service growth, enhancement, and innovation
Oversee financial management within the service department, ensuring services are efficient, sustainable, and high quality
Conduct regular evaluation of services to assess effectiveness and identify opportunities for improvement
Provide strong leadership, coaching, and operational support to service delivery leaders and staff
Promote an inclusive, respectful, and collaborative organizational culture
Support employee development through mentorship, performance evaluation, and capacity-building initiatives

What we offer

Competitive compensation and benefits
A supportive, collaborative work environment committed to equity and professional growth

Team Leader

Join Dashlane as a Team Lead and take part in a mission to bring the best experi...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

Fluency in English is mandatory (proficiency in another European language is a plus)
A minimum of two years of experience managing support teams in a fast paced customer support environment for all inbound channels (email, chat and phone), ideally in one of these areas: call center, service industries, tech company (B2B and SaaS is a plus)
Demonstrated experience managing teams of 8 to 15 agents
being able to foster engagement, motivate, and coach team members in a high-pressure/volume environment
Demonstrated experience using customer support ticketing systems (ideally Zendesk)

Job Responsibility

Manage a team of 10 to 15 support agents
Train, mentor, and guide your team to strengthen quality and efficiency metrics: Provide regular and actionable feedback for continuous improvement and development
Conduct regular 1:1 and coaching sessions with your direct reports
Partner with QA team and perform regular Quality Assessments
Partner with Training team and deliver regular refreshers on product/process updates, and help with new hire training as needed
Partner with People team throughout the recruiting process, to screen, interview and on-board new agents, along with any performance management or personnel issues that may arise
Ensure Customer Satisfaction: provide best in class service and ensure everyone in your team has a customer-first mentality, focused on delivering meaningful outcomes for our customers and our company
Support daily operations through operational oversight and analysis, assuring all requests are processed within agreed SLA/KPI
Drive performance improvement plans for your team and overcome issues through coaching and practical solutions
Handle escalations of more difficult support interactions

What we offer

Flex Benefits - monthly amount to be allocated to a pool of benefits of your choice
Health insurance covered by Dashlane
Extended time off and well-being days - add 5 days to you vacation quota, plus your birthday day off, and 4 extra days (one per quarter) to acknowledge the importance of your wellbeing
Equal Parental leave - regardless of gender, up to 20 weeks fully paid leave to take care of their new baby, within the first year of birth or adoption
Mentorship program - select your mentor from our internal pool and continue your learning path!
Flexible working hours - depending on the role, determine a schedule that fits your need, in alignment with your manager
Donation matching program - give back to the community and support actions that lead to positive social impact under the historically marginalized communities. Every donation will be matched by Dashlane.
Mental health services through Spring Health for you and for you and family members
Team buildings & seasonal social events
Weekly lunch in the office and monthly happy hour

Fulltime

Wealth Products and Operations Control Testing Leader

The Wealth Products and Operations Control Testing Team is responsible for testi...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Subject matter expert on controls design, execution and/or control testing
Excellent understanding of MCA (Managers Control Assessment) frameworks and processes
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of businesses/functions
Ability to work effectively on virtual teams, including across different geographies and time zones preferred
Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).

Job Responsibility

Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
Carry key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup
Develop control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions
Perform a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures
Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business
Create materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s)
Develop and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
Support team members on topics ranging from control testing design to performance management and control testing platforms basics
Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing

What we offer

Citi provides programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Financial well-being resources and tools
Access to learning and development resources to help broaden and deepen skills
Generous paid time off packages
Resources and tools to volunteer in the communities
Citi employee volunteers contributed more than 1 million volunteer hours globally.

Fulltime

Person In Charge (Social Care Leader)

As we continue to expand to provide additional services to meet the needs of tho...

Location

Ireland , Galway

Salary:

Not provided

Orchard Care Group

Expiration Date

Until further notice

Requirements

A minimum of 3 years in a management or supervisory role in the area of health or social care
A relevant degree (minimum level 7) in Social or Health Care
Level 6 Management qualification (company support available)
A proven track record of managing a residential service which meets quality, regulatory/legislative requirements
Full current driving license with full eligibility to drive in Ireland, and access to a vehicle

Job Responsibility

Provide the highest possible standards of support to those who use Orchard Community Care service
Ensure the service is in line with appropriate Government and Health Service Executive (HSE) Policy
Act as the Person in Charge for existing services ensuring compliance with the Department of Health Regulations and HIQA Standards
Take the lead on shift when on duty in the service
Participate in the provision of direct care to individuals, following established care plans, protocols, and procedures
Assist in assessing the needs of individuals under care and developing individualised care plans
Ensure the implementation of appropriate care interventions and monitor the progress and outcomes of care
Assist in training and orienting new care team members
Assist in organising and facilitating training programs and workshops for the team
Assist in maintaining accurate and up-to-date documentation of care plans, assessments, and other relevant records

What we offer

Supernumerary
Attracts allowance, bonus option & on call allowance
Company Pension
25 days annual leave plus bank holidays (increases with service)
Enhanced maternity pay
Income Protection Scheme
Competitive salary and incremental pay scale
Orchard Values Champion Awards
Paid training on commencement
Dedicated team and access to a knowledgeable Multidisciplinary team

Fulltime

Head of Customer Operations

We’re looking for a Head of Customer Operations to lead and scale our multi-tier...

Location

Spain , Barcelona

Salary:

Not provided

Spendesk

Expiration Date

Until further notice

Requirements

7+ years of experience in customer support or customer operations roles
3+ years in a senior management position
Experience leading both outsourced and internal Customer Care and Technical Support teams, including direct management of Team Leads
Proven ability to mentor and develop leaders, creating career paths and enabling high performance at every level
Strong track record of designing and implementing scalable, metrics-driven support processes
Experience in SaaS, fintech, or financial services preferred
Familiarity with support automation, AI tools, and CRMs (e.g., Intercom, JIRA, Salesforce Service Cloud)
Excellent communication and stakeholder management skills, comfortable working cross-functionally with technical and compliance teams
Fluent in English

Job Responsibility

Build, scale, and mentor a high-performing Level 1–3 support organisation (frontline agents, technical specialists, and escalation managers)
Manage, coach, and develop Customer Care and Technical Support Team Leads, fostering a culture of ownership, accountability, and continuous improvement
Develop and execute a multi-channel support strategy leveraging automation, AI, and self-service to drive efficiency and satisfaction
Own customer support KPIs, including CSAT, response times, resolution SLAs, NPS, and ticket backlog
Implement a smart and comprehensive triage mechanism for all customer requests, allowing to steer and monitor performance and drive customer satisfaction
Define and implement robust SLAs and escalation paths with clear ownership and accountability across teams
Monitor and report on support performance, identifying trends and proactively driving improvements
Ensure full coverage across European time zones, languages, and customer segments
Partner closely with Engineering to ensure timely resolution of technical issues
Collaborate with Compliance, Risk, and Payment teams to manage regulated incidents and ensure a consistent, compliant customer experience

What we offer

Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
Alan health insurance (fully covered by Spendesk)
Meal vouchers through Edenred (€6 per working day)
100% reimbursement on public transportation subscription
Access to Moka.care for emotional and mental health wellbeing
28 days of holidays
Latest Apple equipment
Great office snacks to fuel your day

Fulltime

Senior Customer Success Leader

The Senior Customer Success Leader will manage a large and diverse set of servic...

Location

United States , Durham

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically 12+ years to demonstrate mastery of Service Business Management
Established management background of high level individual contributors (people management)
Typically first level and advanced level university degree
Excellent market knowledge
Need broad knowledge competitive market dynamics, business models, business strategies and processes
Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
Must have a solid understanding of business management principles, financial expertise and strategic planning methods
Recognized as authority in their area of expertise
Demonstrated ability to provide thought leadership and drive change across functions

Job Responsibility

Responsible for the overall business success of a large and diverse set of service products or solutions, technologies, and/or business segments that represents a sizeable portion of the overall business
Defines strategic direction and plans for service business, monitors business performance and implements corrections as well as cost reductions and incremental growth actions
Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE)
delivers recovery or action plans for exception issues
Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
Leads key initiatives on behalf of functional and senior management
Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
Achieves diversity and other HR goals

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Service Leader - Fostering Support

Portsmouth City Council

Location:
United Kingdom , Portsmouth

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

Expiration:
January 22, 2026

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