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360 Resourcing Solutions Logo 360 Resourcing Solutions · Health and Beauty

Service Lead

United Kingdom, Brotton 27310.83 GBP / Year · Job Posted June 02, 2026
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Job Description

We have an exciting opportunity for a Service Lead to join our supported living service in Brotton. This is a key role where you’ll support the delivery of high‑quality, person‑centred services, enabling people to achieve their individual goals and live full, valued lives within their community. Reporting to the Deputy Manager, you’ll support the effective leadership and management of services, providing guidance to staff teams and ensuring positive outcomes for the people we support.

Job Responsibility

  • Lead and support a cluster of services, including two supported living services and a small outreach service, in the Manager's absence
  • Support the day‑to‑day running of services to ensure agreed levels of support are delivered
  • Complete staff rotas and provide supervision and guidance to staff teams
  • Attend reviews with the people we support and contribute to positive outcomes
  • Update and maintain support plans and risk assessments
  • Complete medication and finance audits
  • Ensure safeguarding procedures are followed and promoted across services
  • Act as a role model for staff, promoting good practice and positive values
  • Lead, attend and contribute to team meetings and service user reviews
  • Ensure medication procedures, activity timetables and daily routines are upheld
  • Undertake specified managerial responsibilities contributing to overall service management
  • Support on shift where required to meet the needs of the people we support
  • Assess individuals and develop Person‑Centred Plans
  • Support staff teams to implement Person‑Centred Plans effectively

Requirements

  • Level 3 qualification in Health & Social Care
  • Demonstrable experience supporting people with learning disabilities in an enabling environment
  • Strong understanding of, and commitment to, Person-Centred Care
  • Knowledge of the needs of people with learning disabilities, autism, mental health needs or complex care

Nice to have

  • Experience leading or supervising a staff team
  • Full UK driving licence

What we offer

  • 28 days paid holiday (pro-rata for part-time)
  • Fully accredited training to help you thrive
  • Employer-contributed pension scheme
  • Health Cash Plan (for contracted staff)
  • £10,000 Life Cover
  • Free Employee Assistance Programme (incl. counselling & financial support)
  • Access to discounts via our Reward Gateway
  • Financial Wellbeing Scheme
  • Refer-a-Friend Bonus
  • Staff Recognition Programmes
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