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We have an exciting opportunity for a Service Lead to join our residential support service on Bishopton Road in Stockton. This is a key role where you’ll lead a service that provides the right level of support to help people achieve their individual goals and live full and productive lives as valued members of their community. Reporting to the Service Manager / Deputy Manager, you’ll be responsible for the day‑to‑day running of a 24‑hour service, ensuring safe, high‑quality, person‑centred support is delivered.
Job Responsibility
Lead the day‑to‑day running of a 24‑hour residential service
Ensure appropriate levels of support are delivered and staff rotas are effectively organised
Act as a role model, ensuring services align with organisational values, CQC standards and best practice
Support assessment of individuals and development of Person‑Centred Plans
Ensure care is delivered in a way that promotes dignity, independence and quality of life
Oversee medication procedures and ensure safe practice
Liaise with families, professionals and external agencies
Support individuals with daily living, personal care, household tasks and social activities where required
Lead staff recruitment, induction, supervision and ongoing development
Promote effective communication through team meetings and staff engagement
Monitor attendance, performance and training needs within the team
Contribute to budget management and ensure accurate record‑keeping
Ensure health & safety policies are followed to maintain a safe environment
Requirements
Demonstrable experience working with vulnerable people and/or individuals with learning disabilities
Strong understanding of Person‑Centred Care
Ability to contribute to effective leadership of a staff team
Knowledge of needs relating to learning disabilities, mental health, autism or complex care
Skills in supervision, administration and person‑centred planning
Nice to have
Relevant qualification (QCF Level 3 or equivalent) or willingness to work towards it