Job Description
Provide operational leadership and oversight across the Therapeutic Services department, ensuring effective and efficient service delivery across all pathways. Lead and manage the Therapeutic Services team, including therapists, coordinators and administrative staff, ensuring clear objectives, accountability and high performance. Oversee referral management processes from initial enquiry through to service implementation, ensuring timely responses and high standards of communication. Maintain oversight of therapist allocation and referral matching, ensuring services are assigned appropriately based on clinical suitability, availability and service requirements. Monitor therapeutic provision to ensure services remain within agreed parameters and contractual obligations. Support operational efficiency across the department and identify opportunities for continuous improvement and service development. Act as the senior point of contact for Local Authorities, Councils, schools and external stakeholders regarding referrals, EHCP provision and therapeutic service delivery. Review and oversee EHCP requirements, ensuring therapists understand agreed levels of provision, session requirements and allocated hours. Lead the annual EHCP review process, coordinating therapist input, Local Authority communication and required amendments to therapeutic provision. Build and maintain strong relationships with Local Authorities, schools, NHS stakeholders, therapists and private sector partners. Support service growth through maintaining positive stakeholder relationships and ensuring high-quality service delivery. Provide leadership, supervision, mentorship and operational guidance to the Therapeutic Services team. Promote a positive, collaborative and accountable working culture across the department. Support therapists through regular communication and operational oversight to ensure consistency and quality across services. Promote safeguarding, ethical practice and adherence to professional standards across all therapeutic pathways. Maintain oversight of confidential records, ensuring compliance with GDPR, safeguarding and information governance requirements. Participate in audits, service evaluations and operational reporting activities to support governance and quality monitoring. Contribute to policy development, operational procedures and wider strategic initiatives across KT Healthcare. Work alongside the Managing Director and Co-Founders to support service development, operational growth and business objectives.
