Service Lane Manager

• Manage the service drive staff and monitor their performance
• Forecast goals and objectives for the department and ensure they are met
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
• Maintain daily sales and production records as required by dealership management
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Handle customer complaints tactfully, promptly, and with concern for the customer
• Ensure proper repair techniques are being used
• Schedule training as necessary to properly repair and service vehicles
• Stay up to date on product changes and new products
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

• Two or more year’s management experience in an automotive service department preferred
• Supervisory skills
• CDK experience a plus
• Ability to work independently and be self-motivated
• A desire to work in a commission, performance-based, environment
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record

CDK experience a plus

• Industry Leading Pay Plan
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities