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We are part of the fast-growing Group 1 Automotive, a leader in automotive retail and service. We are looking to add a qualified Automotive Service Lane Manager to our team.
Job Responsibility:
Manage the service drive staff and monitor their performance
Train, develop and motivate the service department staff and monitor their performance
Forecast goals and objectives for the department and ensure they are met
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
Maintain daily sales and production records as required by dealership management
Ensure that the service department meets all customer satisfaction (CSI) and financial goals
Establish and maintain good working relationships with customers to encourage repeat and referral business
Handle customer complaints tactfully, promptly, and with concern for the customer
Ensure proper repair techniques are being used
Schedule training as necessary to properly repair and service vehicles
Stay up to date on product changes and new products
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Other duties may be assigned by management
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
Requirements:
Management experience in an automotive service department preferred but not required
Supervisory skills
CDK and Xtime experience is a plus
Bilingual - Spanish a plus but not required
Ability to work independently and be self-motivated
A desire to work in a commission, performance-based, environment
Great attitude with high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process driven environment
High school diploma or equivalent
Valid driver license in the state that you will work and a good driving record
Nice to have:
CDK and Xtime experience is a plus
Bilingual - Spanish a plus but not required
What we offer:
Industry Leading Pay Plan
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities