Service Improvement Manager Job at Vodafone (Pune)

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Service Improvement Manager

We are seeking a Service Improvement professional to act as the single point of ...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Possess strong SAP process or technical knowledge
Comfortable navigating complex matrix organisational structures
Demonstrate cultural awareness and the ability to adapt communication styles sensitively
A collaborative team player with strong customer orientation
Able to interpret business and technology perspectives when resolving issues
Experienced in service management with familiarity in Remedy or similar systems
Proficient in English, both written and verbal
Skilled in stakeholder management, communication and facilitation
Highly organised and capable of performing effectively under pressure
Hold an ITIL Service Management certification

Job Responsibility

Serve as the primary liaison for allocated Markets or Business units for ERP & Management Services
Gather requirements, insights and concerns related to EVO operations and support ongoing customer satisfaction analysis
Oversee SLA delivery, including quality assurance of service reporting and facilitation of regular Service Review meetings
Adjust ticket priorities based on business impact, SLAs and customer feedback
Manage Incident and Change escalations, including out-of-hours support for critical business issues
Review the service support model to ensure alignment with business needs
Coordinate communication flow into and out of the Market/Business and ensure clarity, accuracy, and relevance
Lead communication of Problem Root Cause Analysis and solutions
Initiate and manage Continual Service Improvement Plans, identifying high-profile or recurring issues and ensuring appropriate follow-up
Support onboarding and transition of new Markets or Services from project to hyper-care and business-as-usual stages

What we offer

The opportunity to work with diverse global teams across Markets, Group functions and technology partners
Exposure to high-impact service performance initiatives within the EVO environment
A role that strengthens leadership, communication and cross-functional orchestration skills
Experience in driving strategic improvements that influence business continuity and operational excellence

Fulltime

Business Engagement and Service Improvement Manager

Are you an experienced leader in service improvement, project management, or cha...

Location

United Kingdom , Eastleigh

Salary:

58432.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Proven experience leading service improvement, business engagement, change, or continuous improvement teams
Strong leadership and stakeholder management skills
Experience developing Root Cause Analysis capability
Track record of turning insight into meaningful operational and customer outcomes
Excellent communicator, comfortable working with colleagues at all levels
Passionate about building organisational capability in problem-solving, service design, and continuous improvement
Knowledge of the social housing sector would be advantageous

Job Responsibility

Lead and develop a team of Service Improvement Coordinators and Root Cause Analysts
Strengthen Root Cause Analysis capability
Ensure customer and colleague feedback informs decision-making
Work with operational leaders to shape ideas for change
Champion continuous improvement across the organisation
Contribute to forecasting, prioritisation, and sequencing of change activity

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

Customer Service Business Improvement Manager

Within our Aviation Safety and Process Excellence team, we are looking for you !...

Location

Portugal , Lisbon

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Profound knowledge and hands-on experience in Lean Management / Problem Solving
Proven experience in leading workshops such as Kaizen, 5S, PPS
Proven ability to lead complex, cross-functional initiatives from conception to completion, successfully managing stakeholders at different levels of the organisation
The ability to inspire and provide purpose, clearly articulating the "why" behind our initiatives
Capability to design effective strategies for change management
Strong analytical skills with the ability to identify issues and develop creative solutions
Good command and control over Programming Languages and BI such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio
Advanced hands-on skills to prepare and visualize data in a meaningful manner with Skywise technologies
2 years of relevant experience in Skywise technologies is desirable
Negotiation-level English proficiency

Job Responsibility

Collaborate with central and local Process Teams on managing various process improvement topics (e.g. E2E Product Line analysis and deployment, operational process surveillance, cross domain interfaces, process team preparation for internal and external Audits)
Define and deploy audit governance to boost on time and on quality finding closure for the business in close collaboration with the Quality department
Prepare any upcoming Audit with the impacted teams in Customer Services
Coordinate and monitor Corporate Audits within Customer Services in close collaboration with the central Audit Team in 2M
Analyze data to define and develop Workflow Control Boards & other Performance Dashboards across Customer Services Processes including coding such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio
Be part of the SU-Domain core team while working on process simplification, architecture improvements and end 2 end process flow efficiency increase
Use GenAI to further improve BMS and our daily way of working

What we offer

The chance to work in a multicultural environment
The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe
A hybrid working model, allowing you to combine onsite and offsite work
A modern office at Parque das Nacoes, well connected to public transportation
A motivated and fun crew to grow and build and shape the GBS together
An intense and exciting onboarding experience
Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking

Fulltime

Senior Service Readiness & Improvement Manager

The Senior Service Readiness & Improvement Manager is a strategic leadership rol...

Location

United Kingdom , Newbury; London; Stoke

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Extensive experience in operations management, transformation, or programme delivery roles, ideally within a large, complex organisation
Proven track record of leading large teams (15+ direct reports) and managing multi-million-pound improvement / transformation programmes
Deep understanding of operational readiness, GTM processes, and board-level governance
Strong commercial acumen and experience building business cases for senior approval
Exceptional stakeholder management, communication, and influencing skills, with experience engaging at board and executive level
Expertise in project and programme management methodologies (e.g., Agile, Prince2, MSP)
Demonstrated ability to drive cultural change and embed continuous improvement
Strong analytical, problem-solving, and decision-making skills
Experience in the telecoms or technology sector is highly desirable
Degree level qualified

Job Responsibility

Accountable for ensuring customer-facing operations are fully prepared to adopt and deliver large-scale change
Bridging enterprise-level strategy with the practical realities of frontline execution
Embedding customer-centricity into operational change
Working cross-functionally across Product, Delivery, Operations, and Change/Digital teams
Driving sustainable improvement in both customer outcomes and operational performance
Leading a large and complex portfolio of change impacting the Vodafone Business Service Estate
Prioritizing and executing large scale transformation across Moments that Matter to Customers
Measuring impacts through benefits realization
Driving through leadership across the Strategic CX Transformation roadmap
Becoming the CX empowered signoff across multiple governance gates

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Great pay, bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts, vouchers
Pension plan
Amazing learning tools
Top-notch parental leave policies

Fulltime

Associate Manager, Service Portfolio Manager

The Associate Manager, Service Portfolio Manager is a crucial role dedicated to ...

Location

United States , Racine

Salary:

Not provided

SC Johnson

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration or in related field
5+yrs of experience in IT service management, service portfolio management
1+ yrs of experience in ServiceNow Common Service Data Model (CSDM)
3+ yrs in IT service management tools (e.g., ServiceNow) and a strong understanding of ITIL processes and frameworks
Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment

Job Responsibility

Service Portfolio Management: Oversee the creation, maintenance, and optimization of the service portfolio, ensuring it accurately reflects current state
CSDM Implementation: Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure a standardized approach to managing service data across IT
Service and Service Offering Management: Manage the lifecycle of services and service offerings from inception to retirement, ensuring each service delivers value and meets performance expectations
Alignment with Business Goals: Ensure that all IT services and service offerings are aligned with the strategic goals of the organization, supporting business processes and objectives
Stakeholder Engagement: Collaborate with key stakeholders, including business units, IT teams, and external partners, to understand requirements and ensure services meet their needs
Continuous Improvement: Implement continuous improvement processes to enhance service quality, efficiency, and effectiveness

What we offer

SC Johnson’s total compensation packages are at or above industry levels
In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service
As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more

Fulltime

Service Management Service Manager

Negotiate and finalize service agreement and SOWs. Objectively estimate the work...

Location

India , Noida, Uttar Pradesh

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

B Tech /MCA
Total Experience Expected: 10-14 years

Job Responsibility

Negotiate and finalize service agreement and SOWs
Objectively estimate the work, resources, and cost required for contractual/bid requirements
Manage delivery in line with the contract and service agreement and to the agreed costs and budget to ensure achievement of the agreed margin
Identify and apply appropriate services delivery models to optimize costs
Ensure certainty of outcome through monitoring of budgets, service level performance, service status, quality control measures and management of risks, issues and changes
Identify automation and industrialization ideas to bring efficiency, accuracy and cost reduction in the delivery
Lead transition and transformation activities
Win additional business, penetration in new areas, support business development activities
Identify and drive Digital transformation activities
Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement

Fulltime

Sales Platforms Service Manager-Senior Manager

We are seeking a Sales Platform Service Manager to ensure operational excellence...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in working with offshore teams and managing global support functions
Strong background in sales and customer support, with operational credibility
Proficient in Salesforce or similar CRM systems and Configure, Price, Quote tools
Excellent decision-making and communication skills, with the ability to influence stakeholders
Minimum 3 years’ experience in the telecommunications industry
A degree in a quantitative subject or equivalent operational experience

Job Responsibility

Manage the Global Business Support team relationship, ensuring resources are optimised and KPIs are achieved
Conduct monthly service reviews, analyse performance, and track against agreed SLAs
Communicate effectively across all levels, ensuring timely resolution of high-impact service issues
Act as the primary contact for stakeholder queries and escalations, approving platform change requests where necessary
Collaborate with business functions to enhance sales processes and enablement through system reviews and efficiency improvements
Own support process management, maintaining documentation and ensuring regular reviews
Oversee change request triage and allocate resources for monthly sprint testing

What we offer

Opportunity to work on global platforms impacting enterprise-level operations
Exposure to cross-functional collaboration and strategic decision-making
A dynamic environment that encourages innovation and continuous improvement

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Service Manager - Learning Disabilities

Service Manager - Learning Disabilities. Supported Living. Middlesborough. £34,0...

Location

United Kingdom , Middlesbrough

Salary:

34000.00 - 36000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in a supervisory or management role within a CQC-regulated service
Strong leadership and team development skills
Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported)
Knowledge of CQC standards, safeguarding, and best practice in supported living
Full UK driving licence and access to a vehicle

Job Responsibility

Lead and inspire a dedicated team of support staff, ensuring consistent delivery of excellent care and support
Supervise, mentor, and develop staff to foster a culture of continuous learning and improvement
Oversee recruitment, training, and workforce development to maintain a skilled and motivated team
Ensure compliance with CQC regulations, internal policies, and sector best practices
Build positive relationships with individuals, their families, and external professionals
Monitor, review, and update personalised care plans to meet individual needs
Manage budgets, resources, and administrative tasks efficiently

What we offer

Competitive salary of £34,000- £36,000 per annum
Opportunities for career progression and professional development
Comprehensive training and ongoing support
Pension scheme
Employee Assistance Programme (EAP)

Fulltime

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Service Improvement Manager

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