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Service Fulfilment Operations Specialist

Belgium, Zaventem · Job Posted May 27, 2026
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Job Description

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Job Responsibility

  • Responsible for creating performance reports from IT solutions
  • Responsible to secure excellence in operations and quality under the scope of Service Fulfilment
  • Contribute to short-, and mid-term development of existing service partners through trainings
  • Responsible to define and maintain short and mid-term service and capacity parameters
  • Responsible for securing accurate reporting of service costs
  • Contribute to securing efficiency and implementing improvements on the market
  • Contribute with both knowledge and expertise to optimal multichannel development and tendering activities
  • Contribute to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment

Requirements

  • University degree (Logistics, Economics, Business Administration or related) or 1-2 years’ experience in the area of expertise
  • Retail/home furnishing/supply chain/customer service experience and interest
  • Confident and clear communication on English both written and verbal
  • Excellent computer skills and high proficiency on Microsoft Office
  • Proven analytical and numeric skills and ability to identify required actions
  • Experience in problem solving and improving ways of working

What we offer

  • Competitive salary
  • Extended insurance package
  • Staff discount
  • IKEA staff restaurant with delicious healthy food
  • Eco-vouchers
  • IKEA bonus based on commercial results of our stores
  • Reward for loyalty (TACK pension saving program)
  • Motivating extra for flexibility in early and late hours

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