Service Fulfilment Operations Specialist Job at IKEA (Zaventem)

Customer Operations Specialist

Customer Operations Specialist rockstar to connect with customers. The role incl...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

1-2 years of CRM systems (e.g., Freshdesk, Zendesk or equivalent)
Educated to degree level or currently studying at degree level
Excellent written, verbal, and listening skills
Great attention to detail
Strong problem solving skills
Google sheets and doc rockstars

Job Responsibility

Respond to customer inquiries with high quality, speed, and accuracy across several channels including email and social media chats
Troubleshoot and resolve customer issues with care and respect
Ensure customer orders are fulfilled and delivered by liaising with warehouse personnel
Manage returns, issue refunds, liaise with the warehouse regarding any order issues
Share customer feedback and information with other team members
Contribute to a positive, energetic team culture

What we offer

Equal opportunities employer
Reasonable adjustments supported
Inclusive environment

Fulltime

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...

Location

United States , Bergen County

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of three years of experience in a healthcare or medical office setting
strong verbal and written communication skills, with bilingual proficiency highly preferred
ability to manage multiple tasks with excellent attention to detail
detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
quick learner who can adapt to new software systems and tools
knowledge of orthopedics or related healthcare fields is beneficial
proven ability to handle customer inquiries in a call center or similar environment

Job Responsibility

Process customer orders accurately, including entering insurance information and recommending suitable products
coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
maintain detailed and organized documentation, including patient records and related files
address customer concerns and troubleshoot issues, escalating complex problems as necessary
perform general administrative tasks and provide clerical support to the team
apply knowledge of healthcare processes and terminology to address customer needs effectively
ensure consistent and attentive communication with customers via phone, email, and other channels
collaborate with cross-functional teams to improve customer service procedures and workflows
stay updated on company systems and tools to deliver accurate and timely assistance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Fulfillment (gts) It Technical Specialist

Central to Belden’s digital transformation is the implementation of SAP S/4HANA ...

Location

United States , Richmond

Salary:

110000.00 - 160000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information systems, Supply Chain Management, Business Administration, or related field
5+ years of experience supporting SAP SD, LE, TM, or GTS modules in a global manufacturing environment
Proven experience with SAP S/4HANA configuration and deployment
Strong understanding of order-to-cash, logistics execution, and global trade processes
Experience with system integration, data governance, and change management preferred
Proficiency in SAP SD, LE, and GTS configuration
Analytical and problem-solving skills with attention to detail
Strong business partnership and communication skills
Ability to work across global time zones and multicultural environments

Job Responsibility

Configure and enhance SAP S/4HANA Fulfillment processes, including Sales & Distribution (SD), Order-to-Cash, Logistics Execution, Transportation Management, and Global Trade System (GTS)
Align solutions with Belden’s global fulfillment strategy and customer service standards
Lead configuration changes within approved design and governance standards
Partner with Customer Service, Supply Chain, and Logistics teams to gather business requirements
Translate business needs into scalable, efficient SAP solutions that improve order accuracy, cycle time, and visibility
Provide thought leadership on fulfillment best practices and digital enablement opportunities
Deliver Tier 2/3 support for fulfillment and export processes across regions
Troubleshoot and resolve incidents within established SLAs (>95% resolution compliance)
Drive continuous improvement in order processing, shipping execution, and delivery tracking
Ensure seamless integration between Fulfillment, Finance, Procurement, and Manufacturing systems

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Assistant Operations Manager, Retail

As the Assistant Operations Manager, Retail, you will oversee the daily operatio...

Location

United States , Milford

Salary:

80000.00 - 90600.00 USD / Year

FCP Euro

Expiration Date

Until further notice

Requirements

4+ years experience in Customer Service or Operations, with a track record of developing a team and directing a small operation in the service of the customer
Experience (or strong interest) in the European automotive industry and enthusiast community
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
Customer-focused mindset with a commitment to delivering exceptional service
Proficiency in retail management software, Google Suite, Zendesk (or other CRMs) is a plus
Ability to provide data-driven recommendations for process improvement and operational efficiency
Ability to clearly articulate changes and improvements needed to policy, procedures, and enforcement
Ability to work flexible hours, including weekends and holidays, as needed

Job Responsibility

Creating an on-brand, magical experience for customers as they interact with the team face to face
Maintain a close partnership with the Fulfillment Center Operations team to ensure the efficient, effective picking and delivery of online pick-up orders
Ensure orders are picked/prepared/packed and made available for pickup customers within defined SLA’s
Monitor all pick-up orders to ensure customers pick up their product
Ensure that the store is clean, organized, presents well to customers and is open and staffed during advertised hours
In partnership with the Brand Marketing team, ensure that all fixtures and branding are displayed as designed and the store environment reflects the FCP Euro brand
Ensure all merchandise and products are displayed in an organized way and are replenished in a timely and appropriate manner
Surface opportunities to improve the retail store’s operations
partner with other departments to pursue/implement improvements
Monitor inventory to ensure shrinkage is minimized

What we offer

Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees
Company HSA contribution
120 hours of PTO (Paid Time Off)
40 hours of Paid Sick Time
Company Holidays
401 (k) with Company deposit and match
Discounted prices on our catalog of European car parts

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Vehicle Tech Line Specialist

As a Tech Line Specialist, you will be an essential member of the Customer Deplo...

Location

United States , Garden Grove

Salary:

70000.00 - 100000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

3+ years’ work experience in customer service
Experience in automotive repair
Graduation from high school or equivalent
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
Valid driver’s license required
Ability to think outside the box and find creative solutions to complex problems
Ability to travel as required
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies

Job Responsibility

Customer fleet technical support
Answer our Technical Support Line and see customers through to resolution with problems
Manage tier 1 support on our web portal
Help develop and refine our issue tracking systems and process
Track and automate reports on metrics related to customer service success
Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
Help with service parts fulfillment process
Training others on how to use the tools you are mastering
Expect 10% travel

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

After-hours Fulfillment Operations Specialist

LoadUp is seeking a highly organized and proactive Fulfillment Operations Specia...

Location

Salary:

Not provided

LoadUp

Expiration Date

Until further notice

Requirements

1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment
Remote weekend availability is preferred
Strong multi-tasking and time management skills
comfortable managing live workflows with shifting priorities
Excellent verbal and written communication, especially in high-pressure situations
Confidence in making quick decisions based on standard policies or judgment calls
Proficiency with CRM, dispatching platforms, or support ticket systems is preferred
Bilingual proficiency (Spanish/English or other languages) is highly valued

Job Responsibility

Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion
Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity
Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience
Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders
Escalate urgent issues to senior team members while taking quick action to minimize disruptions
Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks
Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders
Document and report recurring issues Loaders face, contributing insights to improve the platform experience
Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards

What we offer

Competitive Compensation with Monthly Bonus Opportunities
Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance
Flexible Spending & Savings Options – FSA or HSA accounts
Generous Paid Time Off
401(k) with 5% Company Match
Employee Recognition Program
Monthly Lifestyle Stipends
Referral Rewards Program
Growth with Purpose

Supply Chain Specialist 5

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelors’ degree or equivalent
6+ years of production planning experience, preferably in an enterprise manufacturing environment
3+ years Program/Project Management experience preferred
Must have excellent communication skills, both verbal and written
Must have a full professional proficiency in English and Vietnamese language, would advantage if could speak in mandarin
Successful track record of leading change at a systemic level
Experience with ERP tools (SAP, Oracle) is a MUST
Experience & Good Skills in Macros
Proficiency with collaboration suite of products, specifically MS Office 365 & Google
Strong analytical and reporting skills, with a keen attention to detail

Job Responsibility

Manage the execution of daily Global Order Scheduling and Backlog Management between Juniper and its Contract Manufacturers
Regularly review and analyze key metrics, execute & govern standard operating procedures while escalating problems in an appropriate and timely manner
Provide leadership and guidance to Contract Manufacturer to ensure achievement of contractual service level agreements (SLAs) and ongoing collaboration to drive business transformation in support of Juniper & Partners objectives
Work cross-functionally with Juniper site teams, central functions and IT to ensure people, process & technologies meet and/or exceed requirements for delivering success
Lead activities/tasks beyond typical role, such as reporting & analytics, sizing business impact of business change and collaborating/driving improvement initiatives
Drive efficiency, automation and expansion of processes, capabilities and efficiencies of DOF and/or HUB site(s)
Explore, propose and drive synergies across functions, sites & CMs in support of Customer Experience in delivering Perfect Orders
Manage, analyze & report delivery performance metrics associated with Global Order Scheduling
Lead Daily On-site Production meetings, driving actions and root cause analysis associated with at risk and missed Customer commitments
Act as primary site point-of-contact for Global Sales Operations provided status and risk mitigation plans associated with Expedites and Escalations and Backlog prioritization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

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Service Fulfilment Operations Specialist

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