Service Fulfilment Operations Specialist, IKEA

IKEA

Location:
South Korea, Gwangmyeong

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Job Responsibility:

Create and analyse performance reports using IT solutions to optimize service fulfilment operations, focusing on capacity utilization, delivery performance, and shipment life cycle to drive quality and customer-centric outcomes in a multichannel environment
ensure operational and quality excellence in service fulfilment by maintaining proper system setups, monitoring performance, and facilitating communication with service partners to exceed customer expectations
support service partners by providing training and first-line IT assistance, ensuring they have the tools and knowledge to deliver high-quality service and represent IKEA effectively
manage service and capacity parameters based on forecasts, and ensure accurate cost reporting through reconciliation of invoices and related analysis
contribute to process improvements, multichannel development, and sustainability goals by developing tools, refining ways of working, and engaging in global initiatives and competence networks

Requirements:

General understanding of IKEA business model and ways of working
knowledge of IKEA processes and service business leading to an excellent customer fulfilment
excellent understanding of processes and smooth communication skill set on the area of expertise
understanding of the customer needs, demands and expectations on the market
market/industry intelligence: understanding of KPIs used for success measures for own function and detailed oriented characteristic
excellent knowledge of relevant IT systems/solutions/tools within service business or last mile business

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Fulfilment Operations Specialist