Service Fulfilment Operations Developer, IKEA

IKEA

Location:
New Zealand, Auckland

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Senior-level operations professional role within IKEA's new store in Aotearoa, focusing on service fulfilment operations including delivery, assembly, and installation services. The role involves managing external service providers, driving operational excellence, and ensuring high-quality customer experience.

Job Responsibility:

Lead operational excellence and continuous improvement across home furnishing services
Manage relationships with external service providers including delivery, assembly, and installation partners
Ensure service partners deliver high-quality customer experience and meet performance KPIs
Drive cost efficiency and negotiate within contractual frameworks to optimise service delivery
Collaborate across IKEA functions to implement improvements and support omnichannel development
Contribute to innovation and sustainability initiatives within the service fulfilment network

Requirements:

Proven experience managing external service providers and holding them accountable to performance goals
Confident leading strategic and operational discussions with internal stakeholders and external partners
Strong analytical skills and customer-centric mindset to identify and act on business opportunities
Experience in fast-paced, collaborative environment driving continuous improvement
Excellent negotiation and influencing skills
Leadership qualities fostering accountability, innovation, and high-performance culture

What we offer:

5 weeks of Paid Annual Leave
Parental Leave Pay
24/7 access to Employee Assistance Program for health and wellbeing support
15% discount for Co-workers
Provided Co-worker uniforms

Additional Information:

Job Posted:
October 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Fulfilment Operations Developer