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Reporting to the Service Manager, you will be responsible for the day to day running of the workshop and case management process for all workshop jobs, ensuring we are providing high quality technical and mechanical support to our valued customers. This will involve management of the weekly schedule, as well as being the first point of contact for our customers regarding any machine service or repair requirements.
Job Responsibility:
The quality of the service & repair work produced by the workshop
Liaise with the Service Coordinator to keep customers informed of progress on jobs
Prepare jobs for invoicing
Be a point of contact for our customers regarding any machine service or repair requirements
Mentoring mechanics concerning repairs and provide technical advice
Monitor Warranty Reports, ensuring we meet timeframes
Requirements:
A demonstrated capability to supervise and motivate a successful team of Technicians
Previous experience of electronic diagnostic equipment
Strong planning and organisation skills are essential
Good customer service skills with the ability to convey technical information across a range of people
Along with your technical know-how, you will be a competent computer user, preferably in MS Office
Come from a mechanical background with trade certs in HD
Proven experience carrying out H&S policy and procedures
Know how to work hard, and enjoy a laugh
What we offer:
Technical training opportunities
Organised workflows and functions in place
Lead and inspire your team
Company vehicle for work use
Access to medical insurance discounts
Life insurance
and more
A fun and supportive team that continuously looks for ways to help you grow and further develop