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Reporting to our recently promoted Service Manager, and guided by our on-site, supportive Operations Manager, you will be responsible for the day-to-day running of the workshop and case management process. This will involve management of the weekly schedule, as well as being the first point of contact for our customers and mechanics.
Job Responsibility:
The quality of the service & repair work produced by the workshop
Liaise with the Service Coordinator to keep customers informed of progress on jobs
Prepare jobs for invoicing
Be a point of contact for our customers regarding any machine service or repair requirements
Mentoring mechanics concerning repairs and provide technical advice
Monitor Warranty Reports, ensuring we meet timeframes
Requirements:
A demonstrated capability to supervise and motivate a successful team of Technicians
Previous experience of electronic diagnostic equipment
Strong planning and organisation skills
Good customer service skills with the ability to convey technical information across a range of people
Competent computer user, preferably in MS Office
Come from a mechanical background with trade certs in HD
Proven experience carrying out H&S policy and procedures