Service Express GSA

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
• Operate telephone switchboard
• Process guest requests for wake-up calls, and connect and direct calls to the appropriate extension
• Receive, record, and relay messages accurately
• Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved
• Provide information to guests about room features, property amenities, and local areas of interest
• Process room service orders, answer questions on menu selection, and record transactions in point-of-sale system
• Assist guests with accessing internet and guestroom entertainment
• Follow all company policies and procedures

High school diploma or G.E.D. equivalent

• Commitment to non-discrimination on any protected basis, including disability and veteran status
• Welcoming and inclusive work environment
• Equal opportunity employer