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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Service Express Attendant

United States, Ka'anapali 16.00 USD / Hour · Job Posted January 18, 2026
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Job Description

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests. Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Job Responsibility

  • Greet and escort guests to rooms
  • Open doors and assist guests/visitors
  • Inform guests of property amenities, services, hours, and local areas
  • Identify and explain room features
  • Transport guest luggage
  • Assist with luggage storage and retrieval
  • Assist guests/visitors in and out of vehicles
  • Supply guests with directions
  • Arrange transportation for guests
  • Record advance transportation requests
  • Communicate parking procedures
  • Follow company policies and procedures
  • Report accidents, injuries, and unsafe conditions
  • Maintain awareness of undesirable persons
  • Maintain uniform and personal appearance
  • Maintain confidentiality
  • Welcome and acknowledge all guests
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak using clear and professional language
  • Answer telephones appropriately
  • Develop positive working relationships
  • Comply with quality standards
  • Read and verify information visually
  • Move at required speed
  • Stand, sit, or walk for extended periods
  • Lift and move objects
  • Move over various surfaces
  • Reach, bend, twist, pull, stoop
  • Perform other reasonable duties as requested

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to greet and escort guests
  • Ability to open doors and assist guests
  • Ability to inform guests of property amenities, services, and hours
  • Ability to identify and explain room features
  • Ability to transport guest luggage
  • Ability to assist with luggage storage and retrieval
  • Ability to assist guests in and out of vehicles
  • Ability to supply directions
  • Ability to arrange transportation
  • Ability to communicate parking procedures
  • Ability to follow company policies and procedures
  • Ability to report accidents, injuries, and unsafe conditions
  • Maintain awareness of undesirable persons
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality
  • Welcome and acknowledge all guests
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • Comply with quality assurance standards
  • Read and visually verify information in various formats
  • Move at speed required to respond to work situations
  • Stand, sit, or walk for extended periods
  • Move, lift, carry, push, pull, and place objects weighing ≤50 lbs without assistance and >75 lbs with assistance
  • Move over sloping, uneven, or slippery surfaces and stairs/ramps
  • Reach overhead and below knees, including bending, twisting, pulling, stooping
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