Service Express Agent

The Service Express Agent is responsible for answering, recording, and processing all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. The role involves operating the telephone switchboard, processing guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. The agent will also provide information to guests about room features, property amenities, and local areas of interest, and may process room service orders. The position requires following all company policies and procedures, maintaining a professional appearance, and ensuring guest satisfaction. The ideal candidate is passionate, active, optimistic, and adventurous.