Service Experience Job at UNOX

Customer Experience Representative, Advanced Services

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

28.10 - 33.00 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

2+ years of customer experience within financial services
At least 1 year working in an active trader role or on a trade desk
Active Series 7 & 63 licenses
Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering)
Proven track record of effectively handling and de-escalating escalated customers
Familiarity with support platforms and CRM tools (e.g. Salesforce)
Enthusiasm for financial markets, trading platforms, and fintech innovations

Job Responsibility

Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams
Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction
Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries
Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions
Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness
Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance
Engage in continuous learning and actively participate in team-driven process improvements

What we offer

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

Customer Experience Representative, Core Services

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

23.80 - 29.00 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

Active FINRA Series 7 and 63 Licenses
Excellent customer service, written and verbal communication skills
Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
Ability to quickly defuse customer anxiety through exceptional customer service skills
Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

Job Responsibility

Delivering an outstanding customer experience for customers through phone, email, and chat channels
Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

What we offer

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

People Experience Services

You’ll be the key person making sure everything runs smoothly on the administrat...

Location

Spain , Barcelona

Salary:

Not provided

Gipo

Expiration Date

Until further notice

Requirements

Degree in Labor Relations, Business Administration or related fields
Junior profile, with 1 to 3 years of experience in human resources administration in Spain
High proficiency in using Google Workspace tools
Fluent Spanish and advanced English
Proactive person, eager to develop in the field of human resources, autonomous, and with great attention to detail

Job Responsibility

Manage the full employee lifecycle: onboarding, offboarding, contracts, payroll, benefits
Keep our HR databases and platforms up to date (HiBob, Flexoh, Officevibe…)
Prepare reports for Finance and HR, reviewing and organizing data on salary costs and variable compensation
Work closely with Accounting on audits, process automation, and continuous improvement initiatives
Handle employee tickets and inquiries, helping resolve questions or small issues quickly and efficiently

What we offer

Private health insurance
Flexible benefits through Flexoh
Free language classes
Gym access with Wellhub

Fulltime

New

User Experience Senior Designer, Service

The Senior Product Designer will contribute to the product design team and uphol...

Location

United States , Bellevue; Denver; Atlanta; Overland Park; Frisco; Herndon

Salary:

97300.00 - 175500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or related field or equivalent experience required
4 plus years related working experience
User Experience and Interface Design
Communication
Presentations
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Lead and guide a small team of designers to ensure high-quality output, while also crafting and evolving design principles, guidelines and patterns
Produces user journeys, wireframes, prototypes, and final UI using design systems with minimal oversight. Has vast knowledge of benchmarking and competitive analysis
Ability to work hand and hand with project and product managers to plan, build and implement with success while balancing multiple projects in a fast-paced environment
Collaborates with Development, Research, Product Management, Design and Accessibility to maintain consistency across the digital ecosystem and address cross-application design challenges
Gives high-level design strategy across the company with collaborators doing weekly presentations with leadership
Provides feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns
Strong consulting/partnership/problem solving skills, identifies and works within an ambiguous environment

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Digital Customer Experience Manager

Our client, a fast-growing sustainable Ecommerce brand is looking for a strong D...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

online experience
customer service experience
ability to own strategy and implementation
ability to work in a start-up, fast paced environment
ability to work in an agile way

Job Responsibility

lead the Customer Service function
deliver outstanding customer service and experiences on a global scale
provide data reports
continually improve customer experience online including customer journeys
control the customer experience strategy and operations
improve online payments and returns

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Guest Experience Specialist

Villatel, a hospitality company, is in search of a Guest Services Specialist. In...

Location

United States , Melbourne

Salary:

18.00 - 19.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail
Previous experience in a customer service or hospitality role, with a passion for providing exceptional service and creating memorable guest experiences
Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management
Strong problem-solving skills and the ability to think quickly to address guest inquiries or resolve issues in a timely and satisfactory manner
Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction
Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions
Willingness to work variable hours, including evenings, weekends, and holidays, to accommodate the needs of guests and the operational requirements of the resort properties

Job Responsibility

Provide information about resort amenities and services
Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested
Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels
Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience
Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently
Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action
Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests
Coordinate with the Director of HR to ensure relevant educational materials are posted and available to the team

Fulltime

Service Experience

UNOX

Location:
Netherlands

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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